FAQ's

Your most commonly asked questions answered, how to troubleshoot issue with any of ZonGuru's tools or features.

Stefan Ratchev avatar ZonGuru avatar Kimberlee French avatar +2
134 articles in this collection
Written by Stefan Ratchev, ZonGuru, Kimberlee French and 2 others
General

Understanding ZonGuru's Refund Policy

What are the eligibility requirements for refunds?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Can I Add My Address Or Tax ID To My ZonGuru Billing Account?

How do I add my VAT, GST or Tax ID number to my ZonGuru account? Can I add my address to my ZonGuru invoice?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Can I Add My Business Name To My ZonGuru Invoice?

How do I add my business name/company name to my ZonGuru invoices?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Payment Methods

What payment methods does ZonGuru accept? Does ZonGuru accept American Express?
Adam Johnson avatar
Written by Adam Johnson
Updated over a week ago

Does ZonGuru Work For Kindle Direct Publishing (KDP)?

Do the ZonGuru tools work for KDP? How can I use the ZonGuru tools to support my KDP business?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How To Make Changes To Your ZonGuru Plan

How do I update my ZonGuru plan? How do I cancel my ZonGuru plan?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

A Niche Picked Just For You

Struggling for product inspiration? We'll pop into your inbox with regular product suggestions and even possible souring options.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Understanding Your ZonGuru Metrics Email

Learn what your metrics are saying about your business. Deep dive into your business data.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Update Your ZonGuru Email Preferences

How do I change what emails I receive from ZonGuru? Can I change the frequency that I receive emails from ZonGuru?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How To Install And Connect The Zonguru Mobile App

Keep your finger on the pulse of your Amazon business with the Zonguru Mobile App! Let the 'Cha-chings' celebrate your sales and milestones!
Kimberly Lock avatar
Written by Kimberly Lock
Updated over a week ago

How Do I Reactivate A Canceled Subscription

How do I reactivate a canceled plan? Can I use the same email address? How do I access special offer bonus goods when reactivating my plan?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

ZonGuru Plans Explained: Researcher Plan vs Seller Plan

Are you wondering what the extra features are in the Seller Plans? Learn about the additional tools here to help you manage your business.
Kimberly Lock avatar
Written by Kimberly Lock
Updated over a week ago

How do I renew my ZonGuru subscription?

If you are part way through your subscription you can renew your plan for an additional 12 months to take advantage of special offers.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

ZonGuru Customer Referral Program

How do I refer a friend? What is the customer referral program? What benefit will I receive from referring users to ZonGuru?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Emerging Market Search Criteria

What should I consider before researching in emerging markets? What metrics are important for Australia and UK?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

ZonGuru Subscriptions

Frequently asked questions when subscribing to ZonGuru. Help, I don't know which plan to choose? What is a SKU? Is my data safe?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How do I invite a user into my ZonGuru account?

What is the Assistant Manager function? Can I invite others into my ZonGuru account? Can I restrict an assistants access?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Does ZonGuru Offer 1 on 1 Training?

Can we get 1-on-1 help with our product research and listing optimization from Zonguru?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Halo Effect - How do I rank for competitive keywords?

Josh explains the Halo effect and how targeting less competitive keywords first will make you compete with short tail keywords organically
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How Do Sessions Work?

Understand how your sessions for each tool work and when they will be renewed.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Amazon Postal Address Matches the Marketplace You Are Searching In

I am getting no results in the chrome extension, I am getting unknown results in the Niche Rater, No sales data how to change your address
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How Do I Navigate The Sidebar Tool Menu and Add Tools To Favorites

How to navigate the Tool Sidebar in your ZonGuru account and add tools to your favourite section
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How to Connect A 2nd Region to Advertising

How to troubleshoot the "start advertising to connect" error when trying to connect your second region to ZonGuru
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Your Account Privacy & Data Security

How secure is your business information with ZonGuru
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Renew ZonGuru's Access to Amazon Seller Central

How to renew ZonGuru's Access to your Seller Central Account when Amazon sends you a reminder email.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Adding Extra Tools, Session or Marketplaces to your Subscription

How to see what subscription you are currently on and how to add extra tools, sessions and marketplaces to your subscription
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

What currency is my Zonguru subscription billed in?

$USD
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Where are the Free Tools?

find out where you can find our free tools the Keyword Index Checker and Keywords on Fire
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

I need help logging in.

I am locked out of my account. How do I log back in? Resetting password and getting access to ZonGuru account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How to change your email address

Reach out to support.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How do I connect my Amazon Seller Account MWS to ZonGuru?

Connect Amazon Seller Central to ZonGuru. Unlock the full power of the ZonGuru toolkit by connecting your Amazon account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Where can I find copies of my ZonGuru invoices?

Where do I find my invoice? Can I get a receipt?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I modify or change my subscription level?

Changing your ZonGuru subscription level couldn't be easier. See what amazing tools and features you can unlock by upgrading!
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

What marketplaces does ZonGuru support?

ZonGuru now supports: North America, Europe, AND Australia. Japan and India are on the way. As markets begin to grow we will add them to ZG.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add an email address to receive notifications like Product Monitor alerts?

I would like to receive product monitor and hijack alerts with different email addresses? How do I add emails to receive ZonGuru alerts?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How many marketplaces can I connect to?

How to access your seller data from more marketplaces with Zonguru
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

ZonGuru Badges Flow: Becoming a ZonGuru

This video introduces the brand new ZonGuru badges designed to make you a better ZonGuru user - and a more effective Amazon Seller!
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago
Niche Rater Chrome Extension

Troubleshooting the Chrome Extension

I’m having issues with the Chrome Extension. The Chrome Extension isn’t loading.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Revenue is high but keyword search volume is low, how does that work?

What does it mean when revenue is high for a keyword but search volume is low?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Niche Rater Category Breakdown

How is the Niche Rater rainbow calculated? Understanding the Niche Score: Demand, Competition Opportunity, Investment & Revenue Potential.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How do I add the Chrome Extension?

Adding the Chrome Extension to Google Chrome and How to Start Using It. First Steps When Activating ZonGuru Account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

MUST CHECK every time you use the chrome extension

How to make sure you are seeing every product listed on Amazon. Why the address MUST match the marketplace you're searching in.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why Can't I See All 3 Of The Most Clicked Listings In The Chrome Extension?

I can see all three of the yellow squares that indicate the most clicked on listings in the Niche Rater Chrome Extension
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Competition Opportunity - is a High or Low % better?

Competition Opportunity percentage explained.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Search Volume < 50

What does it mean when I have found a good niche rater score but the search volume is less than < 50?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

My Niche Score is 70% is that definitely a good product

How to read the Niche score to speed up your product research
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

The Chrome Extension sales aren’t the same as Sales Spy. Why is that?

Niche Rater versus Sales Spy. Sales Data Does Not Match. When to Use Sales Spy and When to Use the Chrome Extension.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

The Chrome Extension isn’t showing me sales figures. What’s up with that?

Troubleshooting Methods If The Chrome Extension is Not Showing Any Data.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

More than one seller on your listing?

How to find out who is hijacking your listing
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Listing Strength Breakdown

What does 'LS' mean inside the Chrome Extension and how is it calculated? Why does my product have a low LS?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why is the Chrome Extension giving me different results for the same Keyword Search?

Getting different results for the same keyword search? All the reasons why the Chrome Extension displays it's data answered here.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

unknown results in the chrome extension

How to fix "UNKNOWN" results in the chrome extension
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Products with Variations - how is the revenue split

How to tell whether the revenue for a product is coming from one variation or the product as a whole.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

What’s the best way to use the Chrome Extension?

How do I find a product to sell on Amazon using the Chrome Extension? What are some of the things I should have in mind during my research?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago
Sales Spy

Sales Spy in Emerging Marketplaces

Having trouble seeing historical data in Sales Spy when researching Australia or other emerging marketplaces? This will help you!
Kimberly Lock avatar
Written by Kimberly Lock
Updated over a week ago

How can I track more products within Sales Spy

How to get back credits in Sales Spy
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

What if the product I want to add has multiple variations? How do I add the product and how are the sales measured across variations?

How are sales measured when there are multiple variations? Are the sales combined or separate? How do I add products with variations?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

What data should I be looking for when using Sales Spy?

What do the numbers in Sales Spy mean? How do I analyze the data? What is the difference between Chrome Extension and Sales Spy?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Is it possible to organize and group products?

Adding tags to products in Sales Spy for organization. How to keep products organized for faster product research.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add a product to Sales Spy?

Adding a product to Sales Spy couldn't be easier! All you need is the ASIN and an active ZonGuru account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Why do some of the results appear with decimals?

How are sales, revenue, and reviews averaged out over time within Sales Spy. Why are the sales results sometimes decimals?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago
Keywords on Fire

ZG Launch Score Location

Where do I find the ZG Launch Score? What is the ZG Launch Score?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How Do I Run a KWOF Session?

This is where you should start if you haven't had a chance to use KWOF. Start here to learn about running your first KWOF session!
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why Do Sessions Take a Few Minutes to Complete?

Wondering why KWOF takes a few minutes to show you the data? The short answer is all good things come to those who wait.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Product research using KWOF

Darren and Josh show you how to find new products using KWOF
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Does ZonGuru Have A Reverse ASIN Search Tool ?

How to use ZonGuru's Keywords on Fire to perform a Reverse ASIN and Reverse Keyword search for you product
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

What is the Competitor Positions Feature in Keywords on Fire

An explanation on what the Competitor Positions feature does inside of Keyword on Fire
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Keywords on Fire and Listing Optimizer: A Match Made in Heaven

KWOF shows your the best and most relevant keywords relating to your niche; Listing Optimizer shows you where to use those keywords.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why does Keywords on Fire only show the top 25 listings instead of top 50?

An explanation on why we decided to update the amount of listings KWOF pulls from 50 to 25 and how that benefits you.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How to add competitor positions in your Keywords on Fire table

This is why you may not be able to see your competitors rankings currently in Keywords on Fire
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Search Volume and Revenue figures - Timeframe

Are the Search Volume and Revenue figures calculated Weekly, Monthly or Annually?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How Do I Use Filters and Customize My KWOF?

Here are some pro-tips on how to create custom views using KWOF so that you get get even more detailed keyword data!
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why is there now a refresh button for the Keywords on Fire tool?

Have you seen the button with the rotating arrows within the Keywords on Fire tool? This is the refresh button read more below
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Why Do I Need Keywords on Fire?

Keywords on Fire (KWOF) is the industry leading keyword research tool to help you find the best, most relevant keywords possible on Amazon.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

What Do The Columns Mean in KWOF

There are a lot of columns inside KWOF and I'm not clear what they mean. Can someone please explain? Why are these columns relevant to me?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago
Email Automator

What must I ALWAYS include on my Email Automator campaigns?

Why aren't my Email Automator campaigns sending? What must be included within ALL proactive messages? How to insert the Amazon Order ID.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Email Automator vs Review Automator

What is the purpose of each customer communication tool? Can I use both tools at the same time?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

In what ways can I customize my emails?

Customizing your Email Campaigns inside of Email Automator. What the variables mean, advanced settings, email triggers, and more.
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

Can I see my customer’s email address? Can they see mine?

Can I see my customer' email address? Why does my email address look strange. What customer information does Amazon allow me to see?
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How do I add an email campaign?

Adding and writing your first email campaign. Using a template or creating one from scratch. How to make sure your customers receive them.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add an image to my email?

Adding an image to your email campaign inside of Email Automator. How to insert, resize, and format images inside of Email Automator.
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

How to add a Logo

We show you how to add a logo to your Zonguru account so that it automatically appears inside of your email campaigns.
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

How many emails should I set up for my products?

Best practices when setting up your email marketing strategy. How many emails to send to your customers, when to send, and what to say.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

When I send a test email to myself the variables aren’t pulling in any information. What’s going on?

Email Automator not showing me customer name or Order ID. Is Email Campaign Broken? Is there a way to see the variable codes in a test email
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Are you allowed to ask for an Amazon review after a sale on Amazon?

Best practices when thinking about Amazon email communication Terms of Service. How to ask for a review on Amazon.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Can I gather customer emails from some sort of a database with Email Automator?

Can I gather my Amazon customers email addresses?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago
Listing Optimizer

How do I insert my KWOF sessions into Listing Optimizer

First time you're using listing optimizer? Then this is the video for you! Check out the easiest way to insert your KWOF sessions to LO!
Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

Where should I put my keywords inside my listing?

How to optimise your listing with all the keywords you have generated through Keywords on Fire
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

What is a good Optimization Score in the Listing Optimizer?

What is a good optimization score and how can you improve your score
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

What do the “star” & "tick" icons mean?

What do the star and tick icons represent? What is an exact match and what is a broad match? What keywords should I include in my title?
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

What do the numbers mean in the Combined Revenue, Combined Search Volume mean?

How do you know if your listing is fully optimized? You want to take a look at the combined search volume / revenue widgets. Check it out!
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

How do I export my listing and keywords into CSV file?

How you can quickly export your listing copy and your keywords in CSV file.
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago

What’s the difference between “Add Listing” and “Publish on Amazon”

Check out how to pull your listing copy into the Listing Optimizer tool and then how to easily load the copy directly to your listing!
Stefan Ratchev avatar
Written by Stefan Ratchev
Updated over a week ago