FAQ's

How to Find Answers to Your Questions

This video explains how to best use the FAQ section to find any answer you have about Zonguru, simply type you question into the Search Bar

Written by Kimberlee French
Updated over a week ago

Why am I getting different data in the Niche Finder to the Chrome Extension?

Some of the Data inside of the Niche Finder doesn't match the Chrome Extension? Is the Niche Finder accurate?

Written by Kimberlee French
Updated over a week ago

What does the "settings" column do? How to Save to Favorites

What does the column on the far right do? How to save to your favorites, send to chrome extension or send to any other tool?

Written by Kimberlee French
Updated over a week ago

What Filters should I be using with the Niche Finder?

What filters should I be using when running searches? How to set an advanced search?

Written by Kimberlee French
Updated over a week ago

Why can't I see the Easy Source button on my Chrome Extension

How to get the Easy Source feature on the Chrome extension, why is your chrome extension not showing the easy source button?

Written by Kimberlee French
Updated over a week ago

Can I message Suppliers through Easy Source

How do I message suppliers, how to I get in contact with Alibaba Suppliers on Easy Source

Written by Kimberlee French
Updated over a week ago

How do I customize my searches and put filters on the results

I only want to see suppliers from one country, I only want to talk to Manufacturers not middle men. How to customise search results

Written by Kimberlee French
Updated over a week ago

Can I save a supplier and message them later in Easy Source?

Can I save suppliers in Easy Source? Can I save products in easy source? How do I save Alibaba Suppliers and products to contact later

Written by Kimberlee French
Updated over a week ago

What do the Shipment and Revenue numbers indicate?

Under company details I can see shipments and Revenue, what does that actually mean.

Written by Kimberlee French
Updated over a week ago

Understanding ZonGuru's Refund Policy

What are the eligibility requirements for refunds?

Written by Kimberlee French
Updated over a week ago

Can I Add My Address Or Tax ID To My ZonGuru Billing Account?

How do I add my VAT, GST or Tax ID number to my ZonGuru account? Can I add my address to my ZonGuru invoice?

Written by Kimberlee French
Updated over a week ago

Can I Add My Business Name To My ZonGuru Invoice?

How do I add my business name/company name to my ZonGuru invoices?

Written by Kimberlee French
Updated over a week ago

Payment Methods

What payment methods does ZonGuru accept? Does ZonGuru accept American Express?

Written by Adam Johnson
Updated over a week ago

Does ZonGuru Work For Kindle Direct Publishing (KDP)?

Do the ZonGuru tools work for KDP? How can I use the ZonGuru tools to support my KDP business?

Written by Kimberlee French
Updated over a week ago

How To Make Changes To Your ZonGuru Plan

How do I update my ZonGuru plan? How do I cancel my ZonGuru plan?

Written by Kimberlee French
Updated over a week ago

A Niche Picked Just For You

Struggling for product inspiration? We'll pop into your inbox with regular product suggestions and even possible souring options.

Written by Kimberlee French
Updated over a week ago

Understanding Your ZonGuru Metrics Email

Learn what your metrics are saying about your business. Deep dive into your business data.

Written by Kimberlee French
Updated over a week ago

Update Your ZonGuru Email Preferences

How do I change what emails I receive from ZonGuru? Can I change the frequency that I receive emails from ZonGuru?

Written by Kimberlee French
Updated over a week ago

How To Install And Connect The Zonguru Mobile App

Keep your finger on the pulse of your Amazon business with the Zonguru Mobile App! Let the 'Cha-chings' celebrate your sales and milestones!

Written by Kimberly Lock
Updated over a week ago

How Do I Reactivate A Canceled Subscription

How do I reactivate a canceled plan? Can I use the same email address? How do I access special offer bonus goods when reactivating my plan?

Written by Kimberlee French
Updated over a week ago

ZonGuru Plans Explained: Researcher Plan vs Seller Plan

Are you wondering what the extra features are in the Seller Plans? Learn about the additional tools here to help you manage your business.

Written by Kimberly Lock
Updated over a week ago

How do I renew my ZonGuru subscription?

If you are part way through your subscription you can renew your plan for an additional 12 months to take advantage of special offers.

Written by Kimberlee French
Updated over a week ago

ZonGuru Customer Referral Program

How do I refer a friend? What is the customer referral program? What benefit will I receive from referring users to ZonGuru?

Written by Kimberlee French
Updated over a week ago

Emerging Market Search Criteria

What should I consider before researching in emerging markets? What metrics are important for Australia and UK?

Written by Kimberlee French
Updated over a week ago

ZonGuru Subscriptions

Frequently asked questions when subscribing to ZonGuru. Help, I don't know which plan to choose? What is a SKU? Is my data safe?

Written by Kimberlee French
Updated over a week ago

How do I invite a user into my ZonGuru account?

What is the Assistant Manager function? Can I invite others into my ZonGuru account? Can I restrict an assistants access?

Written by Kimberlee French
Updated over a week ago

Does ZonGuru Offer 1 on 1 Training?

Can we get 1-on-1 help with our product research and listing optimization from Zonguru?

Written by Kimberlee French
Updated over a week ago

Halo Effect - How do I rank for competitive keywords?

Josh explains the Halo effect and how targeting less competitive keywords first will make you compete with short tail keywords organically

Written by Kimberlee French
Updated over a week ago

How Do Sessions Work?

Understand how your sessions for each tool work and when they will be renewed.

Written by Kimberlee French
Updated over a week ago

Amazon Postal Address Matches the Marketplace You Are Searching In

I am getting no results in the chrome extension, I am getting unknown results in the Niche Rater, No sales data how to change your address

Written by Kimberlee French
Updated over a week ago

How Do I Navigate The Sidebar Tool Menu and Add Tools To Favorites

How to navigate the Tool Sidebar in your ZonGuru account and add tools to your favourite section

Written by Kimberlee French
Updated over a week ago

How to Connect A 2nd Region to Advertising

How to troubleshoot the "start advertising to connect" error when trying to connect your second region to ZonGuru

Written by Kimberlee French
Updated over a week ago

Your Account Privacy & Data Security

How secure is your business information with ZonGuru

Written by Kimberlee French
Updated over a week ago

Renew ZonGuru's Access to Amazon Seller Central

How to renew ZonGuru's Access to your Seller Central Account when Amazon sends you a reminder email.

Written by Kimberlee French
Updated over a week ago

Adding Extra Tools, Session or Marketplaces to your Subscription

How to see what subscription you are currently on and how to add extra tools, sessions and marketplaces to your subscription

Written by Kimberlee French
Updated over a week ago

What currency is my Zonguru subscription billed in?

$USD

Written by Kimberlee French
Updated over a week ago

Where are the Free Tools?

find out where you can find our free tools the Keyword Index Checker and Keywords on Fire

Written by Kimberlee French
Updated over a week ago

I need help logging in.

I am locked out of my account. How do I log back in? Resetting password and getting access to ZonGuru account.

Written by ZonGuru
Updated over a week ago

How to change your email address

Reach out to support.

Written by Kimberlee French
Updated over a week ago

How do I connect my Amazon Seller Account MWS to ZonGuru?

Connect Amazon Seller Central to ZonGuru. Unlock the full power of the ZonGuru toolkit by connecting your Amazon account.

Written by ZonGuru
Updated over a week ago

Where can I find copies of my ZonGuru invoices?

Where do I find my invoice? Can I get a receipt?

Written by ZonGuru
Updated over a week ago

How do I modify or change my subscription level?

Changing your ZonGuru subscription level couldn't be easier. See what amazing tools and features you can unlock by upgrading!

Written by ZonGuru
Updated over a week ago

What marketplaces does ZonGuru support?

ZonGuru now supports: North America, Europe, AND Australia. Japan and India are on the way. As markets begin to grow we will add them to ZG.

Written by ZonGuru
Updated over a week ago

How do I add an email address to receive notifications like Product Monitor alerts?

I would like to receive product monitor and hijack alerts with different email addresses? How do I add emails to receive ZonGuru alerts?

Written by ZonGuru
Updated over a week ago

How many marketplaces can I connect to?

How to access your seller data from more marketplaces with Zonguru

Written by Kimberlee French
Updated over a week ago

ZonGuru Badges Flow: Becoming a ZonGuru

This video introduces the brand new ZonGuru badges designed to make you a better ZonGuru user - and a more effective Amazon Seller!

Written by Kimberlee French
Updated over a week ago

Breaking Down your Fees

How to get a better look into how much you are spending on fees

Written by Kimberlee French
Updated over a week ago

In what currency is the data displayed?

What currency does ZonGuru show in the Dashboard. How do I see my currency is Australian Dollars, Euros, Pounds, etc.

Written by ZonGuru
Updated over a week ago

How do I get my products to show in the Dashboard?

Connecting ZonGuru to your Seller Account and getting the Dashboard to show your data. What the Business Dashboard can do for you.

Written by ZonGuru
Updated over a week ago

How do I connect advertising?

My advertising is not showing up inside the Dashboard. How do I connect my ACOS?

Written by ZonGuru
Updated over a week ago

How Do I Enter My COGs?

What does COGS stand for and why do I need it? COGS is Cost of Goods Sold and is required to calculate your net profit margin.

Written by ZonGuru
Updated over a week ago

Why do I need Units Sold and Filters in the Business Dashboard

How many units am I selling? Which products are performing the best? Which one of my products generates the most profit? Answers here

Written by Kimberlee French
Updated over a week ago

Review Automator - Everything You Need to Know

How to use Review Automator to increase your rating count. When will my review requests be sent? What do review requests look like?

Written by Kimberlee French
Updated over a week ago

What Is The Best Tool For Sending Review Requests?

How you can contact buyers for review requests. Can I email review requests to my buyers?

Written by Kimberlee French
Updated over a week ago

What Does The Review Automator Request Look Like?

Here is an example of what the Review Automator sends to your customer.

Written by Kimberlee French
Updated over a week ago

How Many Requests Can I Send Through The Review Automator

Sometimes there are limits that Amazon imposes on how many messages you can send customers, is there a limit for review requests?

Written by Kimberlee French
Updated over a week ago

Troubleshooting the Chrome Extension

I’m having issues with the Chrome Extension. The Chrome Extension isn’t loading.

Written by Kimberlee French
Updated over a week ago

Revenue is high but keyword search volume is low, how does that work?

What does it mean when revenue is high for a keyword but search volume is low?

Written by Kimberlee French
Updated over a week ago

Niche Rater Category Breakdown

How is the Niche Rater rainbow calculated? Understanding the Niche Score: Demand, Competition Opportunity, Investment & Revenue Potential.

Written by Kimberlee French
Updated over a week ago

How do I add the Chrome Extension?

Adding the Chrome Extension to Google Chrome and How to Start Using It. First Steps When Activating ZonGuru Account.

Written by ZonGuru
Updated over a week ago

MUST CHECK every time you use the chrome extension

How to make sure you are seeing every product listed on Amazon. Why the address MUST match the marketplace you're searching in.

Written by Kimberlee French
Updated over a week ago

Why Can't I See All 3 Of The Most Clicked Listings In The Chrome Extension?

I can see all three of the yellow squares that indicate the most clicked on listings in the Niche Rater Chrome Extension

Written by Kimberlee French
Updated over a week ago

Competition Opportunity - is a High or Low % better?

Competition Opportunity percentage explained.

Written by Kimberlee French
Updated over a week ago

Search Volume < 50

What does it mean when I have found a good niche rater score but the search volume is less than < 50?

Written by Kimberlee French
Updated over a week ago

My Niche Score is 70% is that definitely a good product

How to read the Niche score to speed up your product research

Written by Kimberlee French
Updated over a week ago

The Chrome Extension sales aren’t the same as Sales Spy. Why is that?

Niche Rater versus Sales Spy. Sales Data Does Not Match. When to Use Sales Spy and When to Use the Chrome Extension.

Written by ZonGuru
Updated over a week ago

The Chrome Extension isn’t showing me sales figures. What’s up with that?

Troubleshooting Methods If The Chrome Extension is Not Showing Any Data.

Written by ZonGuru
Updated over a week ago

More than one seller on your listing?

How to find out who is hijacking your listing

Written by Kimberlee French
Updated over a week ago

Listing Strength Breakdown

What does 'LS' mean inside the Chrome Extension and how is it calculated? Why does my product have a low LS?

Written by Kimberlee French
Updated over a week ago

Why is the Chrome Extension giving me different results for the same Keyword Search?

Getting different results for the same keyword search? All the reasons why the Chrome Extension displays it's data answered here.

Written by Kimberlee French
Updated over a week ago

unknown results in the chrome extension

How to fix "UNKNOWN" results in the chrome extension

Written by Kimberlee French
Updated over a week ago

Products with Variations - how is the revenue split

How to tell whether the revenue for a product is coming from one variation or the product as a whole.

Written by Kimberlee French
Updated over a week ago

What’s the best way to use the Chrome Extension?

How do I find a product to sell on Amazon using the Chrome Extension? What are some of the things I should have in mind during my research?

Written by ZonGuru
Updated over a week ago

Sales Spy in Emerging Marketplaces

Having trouble seeing historical data in Sales Spy when researching Australia or other emerging marketplaces? This will help you!

Written by Kimberly Lock
Updated over a week ago

How can I track more products within Sales Spy

How to get back credits in Sales Spy

Written by Kimberlee French
Updated over a week ago

What if the product I want to add has multiple variations? How do I add the product and how are the sales measured across variations?

How are sales measured when there are multiple variations? Are the sales combined or separate? How do I add products with variations?

Written by ZonGuru
Updated over a week ago

What data should I be looking for when using Sales Spy?

What do the numbers in Sales Spy mean? How do I analyze the data? What is the difference between Chrome Extension and Sales Spy?

Written by ZonGuru
Updated over a week ago

Is it possible to organize and group products?

Adding tags to products in Sales Spy for organization. How to keep products organized for faster product research.

Written by ZonGuru
Updated over a week ago

How do I add a product to Sales Spy?

Adding a product to Sales Spy couldn't be easier! All you need is the ASIN and an active ZonGuru account.

Written by ZonGuru
Updated over a week ago

Why do some of the results appear with decimals?

How are sales, revenue, and reviews averaged out over time within Sales Spy. Why are the sales results sometimes decimals?

Written by ZonGuru
Updated over a week ago

ZG Launch Score Location

Where do I find the ZG Launch Score? What is the ZG Launch Score?

Written by Kimberlee French
Updated over a week ago

How Do I Run a KWOF Session?

This is where you should start if you haven't had a chance to use KWOF. Start here to learn about running your first KWOF session!

Written by Kimberlee French
Updated over a week ago

Why Do Sessions Take a Few Minutes to Complete?

Wondering why KWOF takes a few minutes to show you the data? The short answer is all good things come to those who wait.

Written by Kimberlee French
Updated over a week ago

Product research using KWOF

Darren and Josh show you how to find new products using KWOF

Written by Kimberlee French
Updated over a week ago

Does ZonGuru Have A Reverse ASIN Search Tool ?

How to use ZonGuru's Keywords on Fire to perform a Reverse ASIN and Reverse Keyword search for you product

Written by Kimberlee French
Updated over a week ago

What is the Competitor Positions Feature in Keywords on Fire

An explanation on what the Competitor Positions feature does inside of Keyword on Fire

Written by Kimberlee French
Updated over a week ago

Keywords on Fire and Listing Optimizer: A Match Made in Heaven

KWOF shows your the best and most relevant keywords relating to your niche; Listing Optimizer shows you where to use those keywords.

Written by Kimberlee French
Updated over a week ago

Why does Keywords on Fire only show the top 25 listings instead of top 50?

An explanation on why we decided to update the amount of listings KWOF pulls from 50 to 25 and how that benefits you.

Written by Kimberlee French
Updated over a week ago

How to add competitor positions in your Keywords on Fire table

This is why you may not be able to see your competitors rankings currently in Keywords on Fire

Written by Kimberlee French
Updated over a week ago

Search Volume and Revenue figures - Timeframe

Are the Search Volume and Revenue figures calculated Weekly, Monthly or Annually?

Written by Kimberlee French
Updated over a week ago

How Do I Use Filters and Customize My KWOF?

Here are some pro-tips on how to create custom views using KWOF so that you get get even more detailed keyword data!

Written by Kimberlee French
Updated over a week ago

Why is there now a refresh button for the Keywords on Fire tool?

Have you seen the button with the rotating arrows within the Keywords on Fire tool? This is the refresh button read more below

Written by Kimberlee French
Updated over a week ago

Why Do I Need Keywords on Fire?

Keywords on Fire (KWOF) is the industry leading keyword research tool to help you find the best, most relevant keywords possible on Amazon.

Written by Kimberlee French
Updated over a week ago

What Do The Columns Mean in KWOF

There are a lot of columns inside KWOF and I'm not clear what they mean. Can someone please explain? Why are these columns relevant to me?

Written by Kimberlee French
Updated over a week ago

My Competitor is using more than 250 characters in their backend search terms?

The reason why your competitor is able to use more than 250 characters in their backend search terms

Written by Kimberlee French
Updated over a week ago

What must I ALWAYS include on my Email Automator campaigns?

Why aren't my Email Automator campaigns sending? What must be included within ALL proactive messages? How to insert the Amazon Order ID.

Written by Kimberlee French
Updated over a week ago

Email Automator vs Review Automator

What is the purpose of each customer communication tool? Can I use both tools at the same time?

Written by Kimberlee French
Updated over a week ago

In what ways can I customize my emails?

Customizing your Email Campaigns inside of Email Automator. What the variables mean, advanced settings, email triggers, and more.

Written by Stefan Ratchev
Updated over a week ago

Can I see my customer’s email address? Can they see mine?

Can I see my customer' email address? Why does my email address look strange. What customer information does Amazon allow me to see?

Written by Kimberlee French
Updated over a week ago

How do I add an email campaign?

Adding and writing your first email campaign. Using a template or creating one from scratch. How to make sure your customers receive them.

Written by ZonGuru
Updated over a week ago

How do I add an image to my email?

Adding an image to your email campaign inside of Email Automator. How to insert, resize, and format images inside of Email Automator.

Written by Stefan Ratchev
Updated over a week ago

How to add a Logo

We show you how to add a logo to your Zonguru account so that it automatically appears inside of your email campaigns.

Written by Kimberlee French
Updated over a week ago

How many emails should I set up for my products?

Best practices when setting up your email marketing strategy. How many emails to send to your customers, when to send, and what to say.

Written by ZonGuru
Updated over a week ago

When I send a test email to myself the variables aren’t pulling in any information. What’s going on?

Email Automator not showing me customer name or Order ID. Is Email Campaign Broken? Is there a way to see the variable codes in a test email

Written by ZonGuru
Updated over a week ago

Are you allowed to ask for an Amazon review after a sale on Amazon?

Best practices when thinking about Amazon email communication Terms of Service. How to ask for a review on Amazon.

Written by ZonGuru
Updated over a week ago

Can I gather customer emails from some sort of a database with Email Automator?

Can I gather my Amazon customers email addresses?

Written by ZonGuru
Updated over a week ago

How do I insert my KWOF sessions into Listing Optimizer

First time you're using listing optimizer? Then this is the video for you! Check out the easiest way to insert your KWOF sessions to LO!

Written by Kimberlee French
Updated over a week ago

Where should I put my keywords inside my listing?

How to optimise your listing with all the keywords you have generated through Keywords on Fire

Written by Stefan Ratchev
Updated over a week ago

What is a good Optimization Score in the Listing Optimizer?

What is a good optimization score and how can you improve your score

Written by Stefan Ratchev
Updated over a week ago

What do the “star” & "tick" icons mean?

What do the star and tick icons represent? What is an exact match and what is a broad match? What keywords should I include in my title?

Written by Stefan Ratchev
Updated over a week ago

What do the numbers mean in the Combined Revenue, Combined Search Volume mean?

How do you know if your listing is fully optimized? You want to take a look at the combined search volume / revenue widgets. Check it out!

Written by Stefan Ratchev
Updated over a week ago

How do I export my listing and keywords into CSV file?

How you can quickly export your listing copy and your keywords in CSV file.

Written by Stefan Ratchev
Updated over a week ago

What’s the difference between “Add Listing” and “Publish on Amazon”

Check out how to pull your listing copy into the Listing Optimizer tool and then how to easily load the copy directly to your listing!

Written by Stefan Ratchev
Updated over a week ago

Pinterest? Where can I find Inspiration for product differentiation?

Pinterest? How to use the other platforms to gather ideas for product differentiation

Written by Kimberlee French
Updated over a week ago

How can I remove or archive a product from my Business Dashboard if I am no longer selling that product and it still appears?

How to Archive products that you no longer want to show in the "My Products" & "Business Dashboard" sections of your ZonGuru account

Written by Kimberlee French
Updated over a week ago

I don’t see all of my products. Why?

Some of my products are missing inside of My Products? Why are my products not showing? How do I get all of my products to show in ZonGuru

Written by ZonGuru
Updated over a week ago

I know what products I have … why do I need this tool?

What is the point of My Products? How does My Products provide value to me? How do I get the most out of this tool?

Written by ZonGuru
Updated over a week ago

Why can't I see my customers name and address anymore?

How to contact your customers

Written by Kimberlee French
Updated over a week ago

What are the mail icons below each ASIN?

What are the mail icons under the ASINs in My Orders? Why are the mail icons different colors? Why do some of my orders not have icons?

Written by ZonGuru
Updated over a week ago

What do each of the icons on the right side of the screen do?

What do the icons mean inside of My Orders? Why would I want to blacklist a customer?

Written by ZonGuru
Updated over a week ago

What does the Keyword Tracking tool do?

What does the Keyword Rank Tracking tool do? How can I use this tool to track mine and my competitor's keyword rank over time?

Written by Kimberlee French
Updated over a week ago

Everything you need to know about the Keyword Tracker

In keyword tracker what do the dots mean, how do I change the top keywords, how do I add keywords, how do add my ASIN

Written by Kimberlee French
Updated over a week ago

How do I add a product to Keyword Rank Tracking?

Adding a product to Keyword Rank Tracking and how to use Keyword Rank Tracking Tool to view keyword rank over time.

Written by ZonGuru
Updated over a week ago

Should I track my own keywords? Should I track my competitor’s keyword rank?

Using Keyword Tracking for most insight. Should I track competitor keywords? Should I track my own keywords? How to use keyword tracker.

Written by ZonGuru
Updated over a week ago

What Does the Security Level Mean in the IP Monitor

This article explains what the Security Level in the IP Monitor does and how you should set it

Written by Kimberlee French
Updated over a week ago

What Does the IP Monitor Do?

Should you be using the IP Monitor and what does it do? In short yes you should if you don't want other sellers to steal your Images.

Written by Kimberlee French
Updated over a week ago

What is Product Pulse Events Tracking?

What is historical events tracking? What is product pulse events tracking used for? Can I track competitor events?

Written by Kimberlee French
Updated over a week ago

What are the different things that Product Pulse monitors for?

A full list of the events that you can track inside of Product Pulse.

Written by Kimberlee French
Updated over a week ago

Should I track my own listings,or my competitor’s listing inside Product Pulse?

When does it make sense to use Product Pulse? Should I upgrade my account from Starter to Business?

Written by Kimberlee French
Updated over a week ago

How do I change which alerts are sent to me inside Product Pulse?

How do I use Product Pulse?

Written by Kimberlee French
Updated over a week ago

What email address do my alerts for Product Pulse get sent to?

Want to add or change the email address that receive alerts? Learn where your Product Pulse notifications are sent.

Written by Kimberlee French
Updated over a week ago

I tried logging in to the mobile app but it’s not working…

Troubleshooting the mobile app. How to reset your password and log into the mobile app if you are locked out.

Written by Kimberlee French
Updated over a week ago

My sales information is not connecting and I am certain I followed the MWS Connection steps perfectly. How can I get this fixed?

Connection your sales data to the ZonGuru mobile app. Sales data and notifications on the go!

Written by ZonGuru
Updated over a week ago

Can I search for products using the Mobile app?

what does the mobile app do?

Written by Kimberlee French
Updated over a week ago