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FAQ's
FAQ's
Your most commonly asked questions answered, how to troubleshoot issue with any of ZonGuru's tools or features.
How to Find Answers to Your Questions
Niche Finder
Why am I getting different data in the Niche Finder to the Chrome Extension?
What does the "settings" column do? How to Save to Favorites
What Filters should I be using with the Niche Finder?
Easy Source
Why can't I see the Easy Source button on my Chrome Extension
Can I message Suppliers through Easy Source
How do I customize my searches and put filters on the results
Can I save a supplier and message them later in Easy Source?
What do the Shipment and Revenue numbers indicate?
General
Understanding ZonGuru's Refund Policy
Can I Add My Address Or Tax ID To My ZonGuru Billing Account?
Can I Add My Business Name To My ZonGuru Invoice?
Payment Methods
Export ZonGuru Tool Data To CSV
Does ZonGuru Work For Kindle Direct Publishing (KDP)?
How To Make Changes To Your ZonGuru Plan
A Niche Picked Just For You
Understanding Your ZonGuru Metrics Email
Update Your ZonGuru Email Preferences
How To Install And Connect The Zonguru Mobile App
How Do I Reactivate A Canceled Subscription
ZonGuru Plans Explained: Researcher Plan vs Seller Plan
How do I renew my ZonGuru subscription?
ZonGuru Customer Referral Program
Emerging Market Search Criteria
ZonGuru Subscriptions
How do I invite a user into my ZonGuru account?
Does ZonGuru Offer 1 on 1 Training?
Halo Effect - How do I rank for competitive keywords?
How Do Sessions Work?
Amazon Postal Address Matches the Marketplace You Are Searching In
How Do I Navigate The Sidebar Tool Menu and Add Tools To Favorites
How to Connect A 2nd Region to Advertising
Your Account Privacy & Data Security
Renew ZonGuru's Access to Amazon Seller Central
Adding Extra Tools, Session or Marketplaces to your Subscription
What currency is my Zonguru subscription billed in?
Where are the Free Tools?
I need help logging in.
How to change your email address
How do I connect my Amazon Seller Account MWS to ZonGuru?
Where can I find copies of my ZonGuru invoices?
How do I modify or change my subscription level?
What marketplaces does ZonGuru support?
How do I add an email address to receive notifications like Product Monitor alerts?
How many marketplaces can I connect to?
ZonGuru Badges Flow: Becoming a ZonGuru
Business Dashboard
Breaking Down your Fees
In what currency is the data displayed?
How do I get my products to show in the Dashboard?
How do I connect advertising?
How Do I Enter My COGs
Why do I need Units Sold and Filters in the Business Dashboard
Review Automator
Review Automator - Everything You Need to Know
What Is The Best Tool For Sending Review Requests?
What Does The Review Automator Request Look Like?
How Many Requests Can I Send Through The Review Automator
Niche Rater Chrome Extension
Troubleshooting the Chrome Extension
Revenue is high but keyword search volume is low, how does that work?
Niche Rater Category Breakdown
How do I add the Chrome Extension?
MUST CHECK every time you use the chrome extension
Why Can't I See All 3 Of The Most Clicked Listings In The Chrome Extension?
Competition Opportunity - is a High or Low % better?
Search Volume < 50
My Niche Score is 70% is that definitely a good product
The Chrome Extension sales aren’t the same as Sales Spy. Why is that?
The Chrome Extension isn’t showing me sales figures. What’s up with that?
More than one seller on your listing?
Listing Strength Breakdown
Why is the Chrome Extension giving me different results for the same Keyword Search?
unknown results in the chrome extension
Products with Variations - how is the revenue split
What’s the best way to use the Chrome Extension?
Sales Spy
Sales Spy in Emerging Marketplaces
How can I track more products within Sales Spy
What if the product I want to add has multiple variations? How do I add the product and how are the sales measured across variations?
What data should I be looking for when using Sales Spy?
Is it possible to organize and group products?
How do I add a product to Sales Spy?
Why do some of the results appear with decimals?
Keywords on Fire
ZG Launch Score Location
How Do I Run a KWOF Session?
Why Do Sessions Take a Few Minutes to Complete?
Product research using KWOF
Does ZonGuru Have A Reverse ASIN Search Tool ?
What is the Competitor Positions Feature in Keywords on Fire
Keywords on Fire and Listing Optimizer: A Match Made in Heaven
Why does Keywords on Fire only show the top 25 listings instead of top 50?
How to add competitor positions in your Keywords on Fire table
Search Volume and Revenue figures - Timeframe
How Do I Use Filters and Customize My KWOF?
Why is there now a refresh button for the Keywords on Fire tool?
Why Do I Need Keywords on Fire?
What Do The Columns Mean in KWOF
Keywords Spotlight
My Competitor is using more than 250 characters in their backend search terms?
Email Automator
What must I ALWAYS include on my Email Automator campaigns?
Email Automator vs Review Automator
In what ways can I customize my emails?
Can I see my customer’s email address? Can they see mine?
How do I add an email campaign?
How do I add an image to my email?
How to add a Logo
How many emails should I set up for my products?
When I send a test email to myself the variables aren’t pulling in any information. What’s going on?
Are you allowed to ask for an Amazon review after a sale on Amazon?
Can I gather customer emails from some sort of a database with Email Automator?
Listing Optimizer
How do I insert my KWOF sessions into Listing Optimizer
Where should I put my keywords inside my listing?
What is a good Optimization Score in the Listing Optimizer?
What do the “star” & "tick" icons mean?
What do the numbers mean in the Combined Revenue, Combined Search Volume mean?
How do I export my listing and keywords into CSV file?
What’s the difference between “Add Listing” and “Publish on Amazon”
Love/Hate
Pinterest? Where can I find Inspiration for product differentiation?
My Products
How can I remove or archive a product from my Business Dashboard if I am no longer selling that product and it still appears?
I don’t see all of my products. Why?
I know what products I have … why do I need this tool?
My Orders
Why can't I see my customers name and address anymore?
What are the mail icons below each ASIN?
What do each of the icons on the right side of the screen do?
Keyword Tracker
What does the Keyword Tracking tool do?
Everything you need to know about the Keyword Tracker
How do I add a product to Keyword Rank Tracking?
Should I track my own keywords? Should I track my competitor’s keyword rank?
IP Monitor
What Does the Security Level Mean in the IP Monitor
What Does the IP Monitor Do?
Product Pulse
What is Product Pulse Events Tracking?
What are the different things that Product Pulse monitors for?
Should I track my own listings,or my competitor’s listing inside Product Pulse?
How do I change which alerts are sent to me inside Product Pulse?
What email address do my alerts for Product Pulse get sent to?
Mobile App
I tried logging in to the mobile app but it’s not working…
My sales information is not connecting and I am certain I followed the MWS Connection steps perfectly. How can I get this fixed?
Can I search for products using the Mobile app?
