FAQ's | Zon Guru Help Center

How to Find Answers to Your Questions

This video explains how to best use the FAQ section to find any answer you have about Zonguru, simply type you question into the Search Bar

Written by Joshua Pegg
Updated over a week ago

General

Adding Extra Tools, Session or Marketplaces to your Subscription

How to see what subscription you are currently on and how to add extra tools, sessions and marketplaces to your subscription

Written by Joshua Pegg
Updated over a week ago

What currency is my Zonguru subscription billed in?

$USD

Written by Joshua Pegg
Updated over a week ago

Where are the Free Tools?

find out where you can find our free tools the Keyword Index Checker and Keywords on Fire

Written by Joshua Pegg
Updated over a week ago

I need help logging in.

I am locked out of my account. How do I log back in? Resetting password and getting access to ZonGuru account.

Written by ZonGuru
Updated over a week ago

How to change your email address

Reach out to support.

Written by Joshua Pegg
Updated over a week ago

How do I connect my Seller Account to ZonGuru?

Connecting your Seller Account to ZonGuru. As a ZonGuru member the connection will unlock: Business Dashboard, Email Automator, Alerts, MORE

Written by ZonGuru
Updated over a week ago

How do I retrieve an invoice for business purposes?

How do I download an invoice from ZonGuru without having to contact support@zonguru.com?

Written by ZonGuru
Updated over a week ago

What marketplaces does ZonGuru support?

ZonGuru now supports: North America, Europe, AND Australia. Japan and India are on the way. As markets begin to grow we will add them to ZG.

Written by ZonGuru
Updated over a week ago

How do I add an email address to receive notifications like Product Monitor alerts?

I would like to receive product monitor and hijack alerts with different email addresses? How do I add emails to receive ZonGuru alerts?

Written by ZonGuru
Updated over a week ago

How many marketplaces can I connect to?

How to access your seller data from more marketplaces with Zonguru

Written by Joshua Pegg
Updated over a week ago

ZonGuru Badges Flow: Becoming a ZonGuru

This video introduces the brand new ZonGuru badges designed to make you a better ZonGuru user - and a more effective Amazon Seller!

Written by Darren Bilbao
Updated over a week ago

Business Dashboard

Breaking Down your Fees

How to get a better look into how much you are spending on fees

Written by Joshua Pegg
Updated over a week ago

In what currency is the data displayed?

What currency does ZonGuru show in the Dashboard. How do I see my currency is Australian Dollars, Euros, Pounds, etc.

Written by ZonGuru
Updated over a week ago

How do I get my products to show in the Dashboard?

Connecting ZonGuru to your Seller Account and getting the Dashboard to show your data. What the Business Dashboard can do for you.

Written by ZonGuru
Updated over a week ago

What does COGS stand for and do I need to enter this for my products?

What does COGS stand for and why do I need it? COGS is Cost of Goods Sold and is important for your net margin inside of the Dashboard.

Written by ZonGuru
Updated over a week ago

How do I connect advertising?

My advertising is not showing up inside the Dashboard. How do I connect my ACOS?

Written by ZonGuru
Updated over a week ago

Why do I need Units Sold and Filters in the Business Dashboard

How many units am I selling? Which products are performing the best? Which one of my products generates the most profit? Answers here

Written by Joshua Pegg
Updated over a week ago

Niche Rater Chrome Extension

Niche Rater Category Breakdown

Breakdown of Chrome Extension / Niche Rater. Understanding the Niche Score and it's 4 parts: Buyer Demand, Competition, Investment, Revenue.

Written by Darren Bilbao
Updated over a week ago

How do I add the Chrome Extension?

Adding the Chrome Extension to Google Chrome and How to Start Using It. First Steps When Activating ZonGuru Account.

Written by ZonGuru
Updated over a week ago

MUST CHECK every time you use the chrome extension

How to make sure you are seeing every product listed on Amazon

Written by Joshua Pegg
Updated over a week ago

Competition Opportunity - is a High or Low % better?

Competition Opportunity percentage explained

Written by Joshua Pegg
Updated over a week ago

Search Volume 50 <

What does it mean when I have found a good niche rater score but the search volume is less then 50 < ?

Written by Joshua Pegg
Updated over a week ago

My Niche Score is 70% is that definitely a good product

How to read the Niche score to speed up your product research

Written by Joshua Pegg
Updated over a week ago

The Chrome Extension sales aren’t the same as Sales Spy. Why is that?

Niche Rater versus Sales Spy. Sales Data Does Not Match. When to Use Sales Spy and When to Use the Chrome Extension.

Written by ZonGuru
Updated over a week ago

The Chrome Extension isn’t showing me sales figures. What’s up with that?

Troubleshooting Methods If The Chrome Extension is Not Showing Any Data. The Regions That The Chrome Extension Is Currently Available In.

Written by ZonGuru
Updated over a week ago

More than one seller on your listing?

How to find out who is hijacking your listing

Written by Joshua Pegg
Updated over a week ago

Commonly Asked Questions About The Niche Rater! Video Deep Dive...

ZonGuru Niche Rater and Chrome Extension Frequently Asked Questions (FAQs). What Does The Data Mean? Is It Accurate?

Written by ZonGuru
Updated over a week ago

Listing Strength Breakdown

What does 'LS' mean inside the Chrome Extension and how is it calculated? Why does my product have a low LS?

Written by Darren Bilbao
Updated over a week ago

Why is the Chrome Extension giving me different results for the same Keyword Search

Getting different results for the same keyword search? All the reasons why the Chrome Extension displays it's data answered here.

Written by Darren Bilbao
Updated over a week ago

unknown results in the chrome extension

How to fix "UNKNOWN" results in the chrome extension

Written by Joshua Pegg
Updated over a week ago

Products with Variations - how is the revenue split

How to tell whether the revenue for a product is coming from one variation or the product as a whole.

Written by Joshua Pegg
Updated over a week ago

Sales Spy

How can I track more products within Sales Spy

How to get back credits in Sales Spy

Written by Joshua Pegg
Updated over a week ago

What if the product I want to add has multiple variations? How do I add the product and how are the sales measured across variations?

How are sales measured when there are multiple variations? Are the sales combined or separate? How do I add products with variations?

Written by ZonGuru
Updated over a week ago

What data should I be looking for when using Sales Spy?

What do the numbers in Sales Spy mean? How do I analyze the data? What is the difference between Chrome Extension and Sales Spy?

Written by ZonGuru
Updated over a week ago

Is it possible to organize and group products?

Adding tags to products in Sales Spy for organization. How to keep products organized for faster product research.

Written by ZonGuru
Updated over a week ago

How do I add a product to Sales Spy?

Adding a product to Sales Spy couldn't be easier! All you need is the ASIN and an active ZonGuru account.

Written by ZonGuru
Updated over a week ago

Why do some of the results appear with decimals?

How are sales, revenue, and reviews averaged out over time within Sales Spy. Why are the sales results sometimes decimals?

Written by ZonGuru
Updated over a week ago

Keywords on Fire

Product research using KWOF

Darren and Josh show you how to find new products using KWOF

Written by Joshua Pegg
Updated over a week ago

What is the Competitor Positions Feature in Keywords on Fire

An explanation on what the Competitor Positions feature does inside of Keyword on Fire

Written by Joshua Pegg
Updated over a week ago

Keywords on Fire and Listing Optimizer: A Match Made in Heaven

KWOF shows your the best and most relevant keywords relating to your niche; Listing Optimizer shows you where to use those keywords.

Written by Darren Bilbao
Updated over a week ago

Why does Keywords on Fire only show the top 25 listings instead of top 50?

An explanation on why we decided to update the amount of listings KWOF pulls from 50 to 25 and how that benefits you.

Written by Joshua Pegg
Updated over a week ago

How to add competitor positions in your Keywords on Fire table

This is why you may not be able to see your competitors rankings currently in Keywords on Fire

Written by Joshua Pegg
Updated over a week ago

Search Volume and Revenue figures - Timeframe

Are the Search Volume and Revenue figures calculated Weekly, Monthly or Annually?

Written by Joshua Pegg
Updated over a week ago

How Do I Use Filters and Customize My KWOF?

Here are some pro-tips on how to create custom views using KWOF so that you get get even more detailed keyword data!

Written by Darren Bilbao
Updated over a week ago

Why is there now a refresh button for the Keywords on Fire tool?

Have you seen the button with the rotating arrows within the Keywords on Fire tool? This is the refresh button read more below

Written by Joshua Pegg
Updated over a week ago

Why Do I Need Keywords on Fire?

Keywords on Fire (KWOF) is the industry leading keyword research tool to help you find the best, most relevant keywords possible on Amazon.

Written by Darren Bilbao
Updated over a week ago

How Do I Run a KWOF Session?

This is where you should start if you haven't had a chance to use KWOF. Start here to learn about running your first KWOF session!

Written by Darren Bilbao
Updated over a week ago

What Do The Columns Mean in KWOF

There are a lot of columns inside KWOF and I'm not clear what they mean. Can someone please explain? Why are these columns relevant to me?

Written by Darren Bilbao
Updated over a week ago

Why Do Sessions Take a Few Minutes to Complete?

Wondering why KWOF takes a few minutes to show you the data? The short answer is all good things come to those who wait.

Written by Darren Bilbao
Updated over a week ago

Keywords Spotlight

My Competitor is using more than 250 characters in their backend search terms?

The reason why your competitor is able to use more than 250 characters in their backend search terms

Written by Joshua Pegg
Updated over a week ago

How to save sessions inside of Keywords Spotlight

To save a session inside of Keywords Spotlight all you have to do is send it to Listing Optimizer and click save. Watch the tutorial below

Written by Joshua Pegg
Updated over a week ago

Email Automator

In what ways can I customize my emails?

Customizing your Email Campaigns inside of Email Automator. What the variables mean, advanced settings, email triggers, and more.

Written by ZonGuru
Updated over a week ago

I’m not sure if my emails are sending…?

Emails aren't sending from ZonGuru. What to do to make sure your emails reach your customers. Best ways to check to see if emails are sent.

Written by ZonGuru
Updated over a week ago

When should I start using Amazon research software?

When should I invest in ZonGuru or other Amazon software tools? What is the best software tool for Amazon? What can ZonGuru offer me?

Written by ZonGuru
Updated over a week ago

Can I see my customer’s email address? Can they see mine?

Can I see my customer' email address? Why does my email address look strange. What customer information does Amazon allow me to see?

Written by ZonGuru
Updated over a week ago

How do I add an email campaign?

Adding and writing your first email campaign. Using a template or creating one from scratch. How to make sure your customers receive them.

Written by ZonGuru
Updated over a week ago

How do I add an image to my email?

Adding an image to your email campaign inside of Email Automator. How to insert, resize, and format images inside of Email Automator.

Written by ZonGuru
Updated over a week ago

Does Zonguru offer 1on1 Training?

Can we get 1 on 1 help with our product research and listing optimisation from Zonguru

Written by Joshua Pegg
Updated over a week ago

How to add a Logo

We show you how to add a logo to your Zonguru account so that it automatically appears inside of your email campaigns.

Written by Joshua Pegg
Updated over a week ago

How many emails should I set up for my products?

Best practices when setting up your email marketing strategy. How many emails to send to your customers, when to send, and what to say.

Written by ZonGuru
Updated over a week ago

When I send a test email to myself the variables aren’t pulling in any information. What’s going on?

Email Automator not showing me customer name or Order ID. Is Email Campaign Broken? Is there a way to see the variable codes in a test email

Written by ZonGuru
Updated over a week ago

Are you allowed to ask for an Amazon review after a sale on Amazon?

Best practices when thinking about Amazon email communication Terms of Service. How to ask for a review on Amazon.

Written by ZonGuru
Updated over a week ago

What’s the difference between a campaign and a blast?

Campaigns versus Blasts. The difference between Campaigns and Blasts and when to use them both. How to target customers for reviews.

Written by ZonGuru
Updated over a week ago

Can I gather customer emails from some sort of a database with Email Automator?

Can I gather my Amazon customers email addresses? How do I contact my customers using ZonGuru's Email Automator?

Written by ZonGuru
Updated over a week ago

How do I make sure I do not breach Amazon TOS?

How to write an email inside of Email Automator that is within Amazon's Terms of Service. Making sure your emails are compliant.

Written by ZonGuru
Updated over a week ago

Listing Optimizer

How do I insert my KWOF sessions into Listing Optimizer

First time you're using listing optimizer? Then this is the video for you! Check out the easiest way to insert your KWOF sessions to LO!

Written by Darren Bilbao
Updated over a week ago

Where should I put my keywords inside my listing?

How to optimise your listing with all the keywords you have generated through Keywords on Fire

Written by Joshua Pegg
Updated over a week ago

What is a good Optimization Score in the Listing Optimizer?

what is a good optimization score and how can you improve your score

Written by Joshua Pegg
Updated over a week ago

What do the “fire” icons mean?

What do the flame icons represent? What makes a keyword "fire" and what makes a keyword a bust. Questions answered here!

Written by Darren Bilbao
Updated over a week ago

What do the numbers mean in the Combined Revenue, Combined Search Volume mean?

How do you know if your listing is fully optimized? You want to take a look at the combined search volume / revenue widgets. Check it out!

Written by Darren Bilbao
Updated over a week ago

Halo Effect - How do I rank for competitive keywords?

Josh explains the Halo effect and how targeting less competitive keywords first will make you compete with short tail keywords organically

Written by Joshua Pegg
Updated over a week ago

Why don’t the keywords appear in the CSV file?

Quick answer around why our CSV file for your listing optimizer report not include the KWOF results. And a quick way to include them anyway!

Written by Darren Bilbao
Updated over a week ago

What’s the difference between “Pull ASIN” and “Upload”

Check out how to pull your listing copy into the Listing Optimizer tool and then how to easily load the copy directly to your listing!

Written by Darren Bilbao
Updated over a week ago

What does the Upload feature allow me to do? Why is it not letting me send the copy to a listing?

Check out how to easily upload listing copy to your Seller Central listing. Seamless integration between ZonGuru and Seller Central!

Written by Darren Bilbao
Updated over a week ago

Why don’t search terms and subject matter get pulled into Listing Optimizer?

Curious why we pull bullets, title, and description but not backend copy? Check out the answer below and a little info on what's on the way!

Written by Darren Bilbao
Updated over a week ago

Love/Hate

Pinterest? Where can I find Inspiration for product differentiation?

Pinterest? How to use the other platforms to gather ideas for product differentiation

Written by Joshua Pegg
Updated over a week ago

Your Products

How can I remove or archive a product from my Business Dashboard if I am no longer selling that product and it still appears?

How to Archive products that you no longer want to show in the "your products" & "Business Dashboard" sections of your ZonGuru account

Written by Joshua Pegg
Updated over a week ago

I don’t see all of my products. Why?

Some of my products are missing inside of Your Products? Why are my products not showing? How do I get all of my products to show in ZonGuru

Written by ZonGuru
Updated over a week ago

I know what products I have … why do I need this tool?

What is the point of Your Products? How does Your Products provide value to me? How do I get the most out of this tool?

Written by ZonGuru
Updated over a week ago

Your Orders

Why can't I see my customers name and address anymore?

How to contact your customers

Written by Joshua Pegg
Updated over a week ago

What are the mail icons below each ASIN?

What are the mail icons under the ASINs in Your Orders? Why are the mail icons different colors? Why do some of my orders not have icons?

Written by ZonGuru
Updated over a week ago

What do each of the icons on the right side of the screen do?

What do the icons mean inside of Your Orders? Why would I want to blacklist a customer? How to know if emails are sending inside Your Orders

Written by ZonGuru
Updated over a week ago

Keyword Tracker

How do I add a product to Keyword Rank Tracking?

Adding a product to Keyword Rank Tracking and how to use Keyword Rank Tracking Tool to view keyword rank over time.

Written by ZonGuru
Updated over a week ago

Should I track my own keywords? Should I track my competitor’s keyword rank?

Using Keyword Tracking for most insight. Should I track competitor keywords? Should I track my own keywords? How to use keyword tracker.

Written by ZonGuru
Updated over a week ago

What does the Keyword Rank Tracking tool do?

What does the Keyword Rank Tracking tool do? How can I use this tool to track mine and my competitor's keyword rank over time?

Written by ZonGuru
Updated over a week ago

IP Monitor

What Does the Security Level Mean in the IP Monitor

This article explains what the Security Level in the IP Monitor does and how you should set it

Written by Joshua Pegg
Updated over a week ago

What Does the IP Monitor Do?

Should you be using the IP Monitor and what does it do? In short yes you should if you don't want other sellers to steal your Images.

Written by Joshua Pegg
Updated over a week ago

Product Monitor

What are the different things I can receive alerts for?

ZonGuru Product Alert Monitor. Listing hijack alerts, review monitor alerts, negative seller feedback alerts. How to receive notifications.

Written by ZonGuru
Updated over a week ago

How do I add a product to Product Monitor? Can I add any product (not just my own)?

Can I add my competitors to Product Monitor? Should I track my competitors reviews and hijack alerts? How do I add my competitors?

Written by ZonGuru
Updated over a week ago

Mobile App

My sales information is not connecting and I am certain I followed the MWS Connection steps perfectly. How can I get this fixed?

Connection your sales data to the ZonGuru mobile app. Sales data and notifications on the go!

Written by ZonGuru
Updated over a week ago

Can I search for products using the Mobile app?

what does the mobile app do?

Written by Joshua Pegg
Updated over a week ago

I tried logging in to the mobile app but it’s not working…

Troubleshooting the mobile app. How to reset your password and log into the mobile app if you are locked out.

Written by ZonGuru
Updated over a week ago