FAQ's

Your most commonly asked questions answered, how to troubleshoot issue with any of ZonGuru's tools or features.

ZonGuru avatar Darren Bilbao avatar Joshua Pegg avatar
91 articles in this collection
Written by ZonGuru, Darren Bilbao, and Joshua Pegg
General

Adding Extra Tools, Session or Marketplaces to your Subscription

How to see what subscription you are currently on and how to add extra tools, sessions and marketplaces to your subscription
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

What currency is my Zonguru subscription billed in?

$USD
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Where are the Free Tools?

find out where you can find our free tools the Keyword Index Checker and Keywords on Fire
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

I need help logging in.

I am locked out of my account. How do I log back in? Resetting password and getting access to ZonGuru account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How to change your email address

Reach out to support.
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

How do I connect my Seller Account to ZonGuru?

Connecting your Seller Account to ZonGuru. As a ZonGuru member the connection will unlock: Business Dashboard, Email Automator, Alerts, MORE
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I retrieve an invoice for business purposes?

How do I download an invoice from ZonGuru without having to contact support@zonguru.com?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

What marketplaces does ZonGuru support?

ZonGuru now supports: North America, Europe, AND Australia. Japan and India are on the way. As markets begin to grow we will add them to ZG.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add an email address to receive notifications like Product Monitor alerts?

I would like to receive product monitor and hijack alerts with different email addresses? How do I add emails to receive ZonGuru alerts?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How many marketplaces can I connect to?

How to access your seller data from more marketplaces with Zonguru
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

ZonGuru Badges Flow: Becoming a ZonGuru

This video introduces the brand new ZonGuru badges designed to make you a better ZonGuru user - and a more effective Amazon Seller!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago
Niche Rater Chrome Extension

Niche Rater Category Breakdown

Breakdown of Chrome Extension / Niche Rater. Understanding the Niche Score and it's 4 parts: Buyer Demand, Competition, Investment, Revenue.
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

How do I add the Chrome Extension?

Adding the Chrome Extension to Google Chrome and How to Start Using It. First Steps When Activating ZonGuru Account.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

MUST CHECK every time you use the chrome extension

How to make sure you are seeing every product listed on Amazon
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Competition Opportunity - is a High or Low % better?

Competition Opportunity percentage explained
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Search Volume 50 <

What does it mean when I have found a good niche rater score but the search volume is less then 50 < ?
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

My Niche Score is 70% is that definitely a good product

How to read the Niche score to speed up your product research
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

The Chrome Extension sales aren’t the same as Sales Spy. Why is that?

Niche Rater versus Sales Spy. Sales Data Does Not Match. When to Use Sales Spy and When to Use the Chrome Extension.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

The Chrome Extension isn’t showing me sales figures. What’s up with that?

Troubleshooting Methods If The Chrome Extension is Not Showing Any Data. The Regions That The Chrome Extension Is Currently Available In.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

More than one seller on your listing?

How to find out who is hijacking your listing
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Commonly Asked Questions About The Niche Rater! Video Deep Dive...

ZonGuru Niche Rater and Chrome Extension Frequently Asked Questions (FAQs). What Does The Data Mean? Is It Accurate?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Listing Strength Breakdown

What does 'LS' mean inside the Chrome Extension and how is it calculated? Why does my product have a low LS?
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Why is the Chrome Extension giving me different results for the same Keyword Search

Getting different results for the same keyword search? All the reasons why the Chrome Extension displays it's data answered here.
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

unknown results in the chrome extension

How to fix "UNKNOWN" results in the chrome extension
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Products with Variations - how is the revenue split

How to tell whether the revenue for a product is coming from one variation or the product as a whole.
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago
Keywords on Fire

Product research using KWOF

Darren and Josh show you how to find new products using KWOF
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

What is the Competitor Positions Feature in Keywords on Fire

An explanation on what the Competitor Positions feature does inside of Keyword on Fire
Joshua Pegg avatar
Written by Joshua Pegg
Updated today

Keywords on Fire and Listing Optimizer: A Match Made in Heaven

KWOF shows your the best and most relevant keywords relating to your niche; Listing Optimizer shows you where to use those keywords.
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Why does Keywords on Fire only show the top 25 listings instead of top 50?

An explanation on why we decided to update the amount of listings KWOF pulls from 50 to 25 and how that benefits you.
Joshua Pegg avatar
Written by Joshua Pegg
Updated this week

How to add competitor positions in your Keywords on Fire table

This is why you may not be able to see your competitors rankings currently in Keywords on Fire
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Search Volume and Revenue figures - Timeframe

Are the Search Volume and Revenue figures calculated Weekly, Monthly or Annually?
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

How Do I Use Filters and Customize My KWOF?

Here are some pro-tips on how to create custom views using KWOF so that you get get even more detailed keyword data!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Why is there now a refresh button for the Keywords on Fire tool?

Have you seen the button with the rotating arrows within the Keywords on Fire tool? This is the refresh button read more below
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Why Do I Need Keywords on Fire?

Keywords on Fire (KWOF) is the industry leading keyword research tool to help you find the best, most relevant keywords possible on Amazon.
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

How Do I Run a KWOF Session?

This is where you should start if you haven't had a chance to use KWOF. Start here to learn about running your first KWOF session!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

What Do The Columns Mean in KWOF

There are a lot of columns inside KWOF and I'm not clear what they mean. Can someone please explain? Why are these columns relevant to me?
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Why Do Sessions Take a Few Minutes to Complete?

Wondering why KWOF takes a few minutes to show you the data? The short answer is all good things come to those who wait.
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago
Email Automator

In what ways can I customize my emails?

Customizing your Email Campaigns inside of Email Automator. What the variables mean, advanced settings, email triggers, and more.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

I’m not sure if my emails are sending…?

Emails aren't sending from ZonGuru. What to do to make sure your emails reach your customers. Best ways to check to see if emails are sent.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

When should I start using Amazon research software?

When should I invest in ZonGuru or other Amazon software tools? What is the best software tool for Amazon? What can ZonGuru offer me?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Can I see my customer’s email address? Can they see mine?

Can I see my customer' email address? Why does my email address look strange. What customer information does Amazon allow me to see?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add an email campaign?

Adding and writing your first email campaign. Using a template or creating one from scratch. How to make sure your customers receive them.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I add an image to my email?

Adding an image to your email campaign inside of Email Automator. How to insert, resize, and format images inside of Email Automator.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Does Zonguru offer 1on1 Training?

Can we get 1 on 1 help with our product research and listing optimisation from Zonguru
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

How to add a Logo

We show you how to add a logo to your Zonguru account so that it automatically appears inside of your email campaigns.
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

How many emails should I set up for my products?

Best practices when setting up your email marketing strategy. How many emails to send to your customers, when to send, and what to say.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

When I send a test email to myself the variables aren’t pulling in any information. What’s going on?

Email Automator not showing me customer name or Order ID. Is Email Campaign Broken? Is there a way to see the variable codes in a test email
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Are you allowed to ask for an Amazon review after a sale on Amazon?

Best practices when thinking about Amazon email communication Terms of Service. How to ask for a review on Amazon.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

What’s the difference between a campaign and a blast?

Campaigns versus Blasts. The difference between Campaigns and Blasts and when to use them both. How to target customers for reviews.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

Can I gather customer emails from some sort of a database with Email Automator?

Can I gather my Amazon customers email addresses? How do I contact my customers using ZonGuru's Email Automator?
ZonGuru avatar
Written by ZonGuru
Updated over a week ago

How do I make sure I do not breach Amazon TOS?

How to write an email inside of Email Automator that is within Amazon's Terms of Service. Making sure your emails are compliant.
ZonGuru avatar
Written by ZonGuru
Updated over a week ago
Listing Optimizer

How do I insert my KWOF sessions into Listing Optimizer

First time you're using listing optimizer? Then this is the video for you! Check out the easiest way to insert your KWOF sessions to LO!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Where should I put my keywords inside my listing?

How to optimise your listing with all the keywords you have generated through Keywords on Fire
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

What is a good Optimization Score in the Listing Optimizer?

what is a good optimization score and how can you improve your score
Joshua Pegg avatar
Written by Joshua Pegg
Updated this week

What do the “fire” icons mean?

What do the flame icons represent? What makes a keyword "fire" and what makes a keyword a bust. Questions answered here!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

What do the numbers mean in the Combined Revenue, Combined Search Volume mean?

How do you know if your listing is fully optimized? You want to take a look at the combined search volume / revenue widgets. Check it out!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Halo Effect - How do I rank for competitive keywords?

Josh explains the Halo effect and how targeting less competitive keywords first will make you compete with short tail keywords organically
Joshua Pegg avatar
Written by Joshua Pegg
Updated over a week ago

Why don’t the keywords appear in the CSV file?

Quick answer around why our CSV file for your listing optimizer report not include the KWOF results. And a quick way to include them anyway!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

What’s the difference between “Pull ASIN” and “Upload”

Check out how to pull your listing copy into the Listing Optimizer tool and then how to easily load the copy directly to your listing!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

What does the Upload feature allow me to do? Why is it not letting me send the copy to a listing?

Check out how to easily upload listing copy to your Seller Central listing. Seamless integration between ZonGuru and Seller Central!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago

Why don’t search terms and subject matter get pulled into Listing Optimizer?

Curious why we pull bullets, title, and description but not backend copy? Check out the answer below and a little info on what's on the way!
Darren Bilbao avatar
Written by Darren Bilbao
Updated over a week ago