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Understanding ZonGuru's Refund Policy
Understanding ZonGuru's Refund Policy

What are the eligibility requirements for refunds?

Kimberlee French avatar
Written by Kimberlee French
Updated over a week ago

ZonGuru is a subscription-based service. We offer a free 7-day trial before starting a paid subscription. Users can cancel at any time within the free trial period to avoid a charge. At the end of the free trial period, users will be automatically moved across to their selected plan.

Our plans will continue to renew at each billing period to ensure users continue to have uninterrupted access to our tools. Users have a responsibility to notify ZonGuru of any plan changes or cancellations required before renewal. Changes and cancellations can be done at any time from within your ZonGuru login. Please refer to this help article for more information.

Refund Policy

Eligibility for a refund is dependent on the plan you are currently subscribed to. We’ve listed below the different plan types and timeframes for refunds:

  • Annual Subscription Initial Charge

ZonGuru has a generous 7-day money-back guarantee on Annual Plans. This means that you can cancel an annual subscription at any time within the first 7 days and receive a full refund.

  • Annual Subscription Renewal

Not eligible for refunds.

  • Monthly Subscription Initial Charge

ZonGuru has a generous 7-day money-back guarantee on Monthly Plans. This means that you can cancel a Monthly subscription at any time within the first 7 days of the first month and receive a full refund.

  • Monthly Subscription Renewal

Not eligible for refunds.

  • Challenge Sign-Ups

Have 24 hours from their sign-up registration to cancel the challenge and request a refund.

We can only accept refund requests in accordance with the above timeframes.

To ensure fairness for our subscribers we apply this policy consistently to all users.

To request a refund please reach out to support@zonguru.com or send us a live chat within your account.

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