# Zon Guru Help Center

> Type Your Questions Below

## Getting Started

- [Amazon Glossary Of Terms](https://help.zonguru.com/en/articles/5890495-amazon-glossary-of-terms.md): What is BSR, PPC, ASIN? Help me understand Amazon terms and abbreviations.
- [Getting Started with ZonGuru](https://help.zonguru.com/en/articles/4232714-getting-started-with-zonguru.md): Welcome to the ZonGuru Team! Everything you need to get started with ZonGuru and set yourself up for success.

## Product Research Training

- [Training Academy Replays](https://help.zonguru.com/en/articles/4317960-training-academy-replays.md): Did you miss a live training event? Are you looking for a replay of a past training?
- [ZonGuru Chrome Extension Updates and Deep Dive!](https://help.zonguru.com/en/articles/2964603-zonguru-chrome-extension-updates-and-deep-dive.md): Brand New ZonGuru Niche Rater and Chrome Extension Instructional Deep Dive Video. What Does The Data Mean? Is It Accurate? Finding a Niche.
- [ZonGuru Product Research Techniques - Start Here!](https://help.zonguru.com/en/articles/2930293-zonguru-product-research-techniques-start-here.md): Product research like a pro! Join Amazon Gurus Adam Hudson and Jon Tilley as they find a winning product using the Chrome Extension.
- [What is the best way to start an Amazon business?](https://help.zonguru.com/en/articles/2930352-what-is-the-best-way-to-start-an-amazon-business.md): The winning mentality when starting an Amazon business. How to start a successful business on Amazon.

## Existing Seller Training

- [Keywords on Fire Replay!: Deep Training and Q&A](https://help.zonguru.com/en/articles/3204189-keywords-on-fire-replay-deep-training-and-q-a.md): In case you missed it! The brand new Keywords on Fire Webinar is here! Check it out for pro-tips and training from your Gurus!
- [Keyword Training and Writing Listing Copy](https://help.zonguru.com/en/articles/4099648-keyword-training-and-writing-listing-copy.md): How to create a keyword list with long and short tail keywords, see exactly how optimized your listing is for search volume.
- [Plan for Q4 Like a Boss! Webinar for Amazon Sellers \#AmazonFBA](https://help.zonguru.com/en/articles/3314939-plan-for-q4-like-a-boss-webinar-for-amazon-sellers-amazonfba.md): Learn to maximize sales this upcoming holiday season! We walk you through good practices, white-hat tactics, and answer your questions !

## Educational Content 

- [Jon Tilley: Our CEO](https://help.zonguru.com/en/articles/2930292-jon-tilley-our-ceo.md): Learn from ZonGuru's CEO Jon Tilley about the winning attitude to have while selling on Amazon and running a successful business in general.
- [Resource Center](https://help.zonguru.com/en/articles/3585835-resource-center.md): The Resource Center brings all the value we create in a convenient place for you to enjoy.
- [Instagram](https://help.zonguru.com/en/articles/3497121-instagram.md): For all your Product Research inspiration, we show you real examples of sellers listings that are ticking all the right boxes on Amazon
- [Facebook](https://help.zonguru.com/en/articles/3497143-facebook.md): Keep up to date with Zonguru news and events, we provide useful seller trainings and interviews
- [YouTube](https://help.zonguru.com/en/articles/3497133-youtube.md): New videos every week dedicated to Product Inspiration, Industry News and Trends as well as Interviews with Successful Sellers and more!
- [Million Dollar Product Challenge](https://help.zonguru.com/en/articles/3527780-million-dollar-product-challenge.md): Check Out the Million Dollar Product Challenge. Jon and Darren are Joined by Expert Guests to Prepare you for Success on Amazon!
- [Hot Product E-book](https://help.zonguru.com/en/articles/3497179-hot-product-e-book.md): Hot Product E-book that covers very important topics for new and experienced sellers - as well as a list of the 100 hottest products!
- [Blog](https://help.zonguru.com/en/articles/3497174-blog.md): Useful resources and strategies that will help you increase you Amazon seller knowledge
- [Payability Webinar](https://help.zonguru.com/en/articles/3563180-payability-webinar.md): Join Jon Tilley and Payability's Alex Sklar as they discuss what are the next steps once you have launched a successful product on Amazon. ⁠
- [QOW: ZonGuru Email Automation and Amazon TOS](https://help.zonguru.com/en/articles/3149705-qow-zonguru-email-automation-and-amazon-tos.md): What can you say in your customer emails - and what is against Amazon TOS. What are the best practices when using Email Automator?
- [QOW: My Listing Is Amazing - Why Does the Listing Score in the Niche Rater Say Otherwise?](https://help.zonguru.com/en/articles/3149693-qow-my-listing-is-amazing-why-does-the-listing-score-in-the-niche-rater-say-otherwise.md): I recently used the Listing Score functionality inside the Niche Rater on my own listing and found the score to be low. What's going on?
- [QOW: How Does the Chrome Extension and Sales Spy Deal with Listings that Have Multiple Variations?](https://help.zonguru.com/en/articles/3149737-qow-how-does-the-chrome-extension-and-sales-spy-deal-with-listings-that-have-multiple-variations.md): I am tracking a product with 8 color variations. Are the sales results taking into account all variations? Or just one?

## Tool Tutorials

- [Niche Finder](https://help.zonguru.com/en/articles/3825048-niche-finder.md): Niche Finder Tutorial - Exactly how the Niche Finder works and best practices around using it to find your next product on Amazon
- [Easy Source](https://help.zonguru.com/en/articles/3829438-easy-source.md): Easy Source Tool Tutorial. Exactly how the Easy Source Tool works and the best practices in using it to find your next supplier!
- [Review Automator - Everything You Need to Know](https://help.zonguru.com/en/articles/3743784-review-automator-everything-you-need-to-know.md): How to use Review Automator to increase your rating count. When will my review requests be sent? What do review requests look like?
- [Business Dashboard](https://help.zonguru.com/en/articles/3497083-business-dashboard.md): How to use the Business Dashboard to keep track of all your important business analytics Revenue, Fees, Profit, Business Value and more
- [Chrome Extension Filters](https://help.zonguru.com/en/articles/5476882-chrome-extension-filters.md): Level up your product research by using different filters in the Chrome Extension
- [ZonGuru Chrome Extension: Profit Calculator](https://help.zonguru.com/en/articles/6150601-zonguru-chrome-extension-profit-calculator.md): How to calculate the profit potential of any Amazon product. Understand the costs involved with selling on Amazon.
- [How do I view multiple search page results at once on the Chrome Extension?](https://help.zonguru.com/en/articles/5372175-how-do-i-view-multiple-search-page-results-at-once-on-the-chrome-extension.md): What is the 'Load More' button? How do I expand my Chrome Extension data past the current page view?
- [ZonGuru Chrome Extension: Niche Rater](https://help.zonguru.com/en/articles/3497023-zonguru-chrome-extension-niche-rater.md): Tutorial of how to use the Chrome Extension to find a profitable product on Amazon.
- [Sales Spy](https://help.zonguru.com/en/articles/3497035-sales-spy.md): Sales Spy clarifies if your product is worth selling on Amazon. Answer the questions Is my product seasonal? and How much stock do I need?
- [Keywords on Fire](https://help.zonguru.com/en/articles/3497106-keywords-on-fire.md): How to use Keywords on Fire to get valuable insights into the keywords are actually using to find products Product research and Optimisation
- [Keywords Spotlight](https://help.zonguru.com/en/articles/3497097-keywords-spotlight.md)
- [Email Automator](https://help.zonguru.com/en/articles/3497046-email-automator.md): How to use the Email Automator to follow up with your customers and give A+ service.
- [Listing Optimizer](https://help.zonguru.com/en/articles/3497114-listing-optimizer.md): How to use the Listing Optimizer to make sure your listing is completely optimised for all the keywords you need to be found on Amazon.
- [How to use AI to generate your listing](https://help.zonguru.com/en/articles/6929642-how-to-use-ai-to-generate-your-listing.md): How do I use AI to generate my amazon listing in listing optimizer?
- [My Products](https://help.zonguru.com/en/articles/3497078-my-products.md): How to use My Products to keep track of inventory levels, when to re-order, time to manufacture and COG's
- [Bulk Upload COGs & Inventory Lead Times](https://help.zonguru.com/en/articles/6521086-bulk-upload-cogs-inventory-lead-times.md): How do I bulk update COGs? Can I export COGs? How do I manage a large SKU catalog?
- [My Orders](https://help.zonguru.com/en/articles/3497065-my-orders.md): How to use My Orders to keep track of orders and send emails to customers through their order ID. Track the progress of your emails
- [Keyword Tracker](https://help.zonguru.com/en/articles/3497041-keyword-tracker.md): How to use the Keyword Tracker to follow how your product is ranking for all the main keywords you have identified.
- [How to add keywords to Keyword Tracker in bulk](https://help.zonguru.com/en/articles/8226351-how-to-add-keywords-to-keyword-tracker-in-bulk.md): How to add keywords to Keyword Tracker in bulk
- [Product Pulse](https://help.zonguru.com/en/articles/4773617-product-pulse.md): Keep your finger on the Amazon pulse! Get alerts for key listing changes for both your own listings and competitors.
- [What is the Buy Box? Can I Track Buy Box Changes for an ASIN?](https://help.zonguru.com/en/articles/6308935-what-is-the-buy-box-can-i-track-buy-box-changes-for-an-asin.md): What is the buy box on Amazon? Can I see who currently holds the buy box and when it changes?
- [Voice of the Customer](https://help.zonguru.com/en/articles/4428814-voice-of-the-customer.md): How can we make ZonGuru better for you? Do you have an improvement suggestion you would like to share?

## FAQ's

- [How to Find Answers to Your Questions](https://help.zonguru.com/en/articles/3507943-how-to-find-answers-to-your-questions.md): This video explains how to best use the FAQ section to find any answer you have about Zonguru, simply type you question into the Search Bar
- [Why am I getting different data in the Niche Finder to the Chrome Extension?](https://help.zonguru.com/en/articles/3824939-why-am-i-getting-different-data-in-the-niche-finder-to-the-chrome-extension.md): Some of the Data inside of the Niche Finder doesn't match the Chrome Extension? Is the Niche Finder accurate?
- [What does the "settings" column do? How to Save to Favorites](https://help.zonguru.com/en/articles/3825027-what-does-the-settings-column-do-how-to-save-to-favorites.md): What does the column on the far right do? How to save to your favorites, send to chrome extension or send to any other tool?
- [What Filters should I be using with the Niche Finder?](https://help.zonguru.com/en/articles/3824998-what-filters-should-i-be-using-with-the-niche-finder.md): What filters should I be using when running searches? How to set an advanced search?
- [Why can't I see the Easy Source button on my Chrome Extension](https://help.zonguru.com/en/articles/3824786-why-can-t-i-see-the-easy-source-button-on-my-chrome-extension.md): How to get the Easy Source feature on the Chrome extension, why is your chrome extension not showing the easy source button?
- [Can I message Suppliers through Easy Source](https://help.zonguru.com/en/articles/3824664-can-i-message-suppliers-through-easy-source.md): How do I message suppliers, how to I get in contact with Alibaba Suppliers on Easy Source
- [How do I customize my searches and put filters on the results](https://help.zonguru.com/en/articles/3824618-how-do-i-customize-my-searches-and-put-filters-on-the-results.md): I only want to see suppliers from one country, I only want to talk to Manufacturers not middle men. How to customise search results
- [Can I save a supplier and message them later in Easy Source?](https://help.zonguru.com/en/articles/3824673-can-i-save-a-supplier-and-message-them-later-in-easy-source.md): Can I save suppliers in Easy Source? Can I save products in easy source? How do I save Alibaba Suppliers and products to contact later
- [What do the Shipment and Revenue numbers indicate?](https://help.zonguru.com/en/articles/3824724-what-do-the-shipment-and-revenue-numbers-indicate.md): Under company details I can see shipments and Revenue, what does that actually mean.
- [Does ZonGuru Work For Kindle Direct Publishing \(KDP\)?](https://help.zonguru.com/en/articles/5972208-does-zonguru-work-for-kindle-direct-publishing-kdp.md): Do the ZonGuru tools work for KDP? How can I use the ZonGuru tools to support my KDP business?
- [How To Make Changes To Your ZonGuru Plan](https://help.zonguru.com/en/articles/6027765-how-to-make-changes-to-your-zonguru-plan.md): How do I update my ZonGuru plan? How do I cancel my ZonGuru plan?
- [Understanding ZonGuru's Refund Policy](https://help.zonguru.com/en/articles/6027787-understanding-zonguru-s-refund-policy.md): What are the eligibility requirements for refunds?
- [Payment Methods](https://help.zonguru.com/en/articles/6171000-payment-methods.md): What payment methods does ZonGuru accept? Does ZonGuru accept American Express?
- [Can I Add My Address Or Tax ID To My ZonGuru Billing Account?](https://help.zonguru.com/en/articles/6260784-can-i-add-my-address-or-tax-id-to-my-zonguru-billing-account.md): How do I add my VAT, GST or Tax ID number to my ZonGuru account? Can I add my address to my ZonGuru invoice?
- [Can I Add My Business Name To My ZonGuru Invoice?](https://help.zonguru.com/en/articles/6260787-can-i-add-my-business-name-to-my-zonguru-invoice.md): How do I add my business name/company name to my ZonGuru invoices?
- [Export ZonGuru Tool Data To CSV](https://help.zonguru.com/en/articles/6626973-export-zonguru-tool-data-to-csv.md): How do I export data from the ZonGuru tools? Can I view data in CSV format?
- [Plan and Pricing Changes \(June 2023\)](https://help.zonguru.com/en/articles/7862639-plan-and-pricing-changes-june-2023.md): Is my subscription price changing? How much is a ZonGuru subscription now? Will this impact my session limits or access to the tools?
- [A Niche Picked Just For You](https://help.zonguru.com/en/articles/5971688-a-niche-picked-just-for-you.md): Struggling for product inspiration? We'll pop into your inbox with regular product suggestions and even possible souring options.
- [Understanding Your ZonGuru Metrics Email](https://help.zonguru.com/en/articles/5968747-understanding-your-zonguru-metrics-email.md): Learn what your metrics are saying about your business. Deep dive into your business data.
- [Update Your ZonGuru Email Preferences](https://help.zonguru.com/en/articles/5962284-update-your-zonguru-email-preferences.md): How do I change what emails I receive from ZonGuru? Can I change the frequency that I receive emails from ZonGuru?
- [How Do I Reactivate A Canceled Subscription](https://help.zonguru.com/en/articles/5401712-how-do-i-reactivate-a-canceled-subscription.md): How do I reactivate a canceled plan? Can I use the same email address? How do I access special offer bonus goods when reactivating my plan?
- [ZonGuru Plans Explained: Researcher Plan vs Seller Plan](https://help.zonguru.com/en/articles/5626304-zonguru-plans-explained-researcher-plan-vs-seller-plan.md): Are you wondering what the extra features are in the Seller Plans? Learn about the additional tools here to help you manage your business.
- [How do I renew my ZonGuru subscription?](https://help.zonguru.com/en/articles/5322010-how-do-i-renew-my-zonguru-subscription.md): If you are part way through your subscription you can renew your plan for an additional 12 months to take advantage of special offers.
- [Emerging Market Search Criteria](https://help.zonguru.com/en/articles/5049191-emerging-market-search-criteria.md): What should I consider before researching in emerging markets? What metrics are important for Australia and UK?
- [ZonGuru Subscriptions](https://help.zonguru.com/en/articles/4633865-zonguru-subscriptions.md): Frequently asked questions when subscribing to ZonGuru. Help, I don't know which plan to choose? What is a SKU? Is my data safe?
- [How do I invite a user into my ZonGuru account?](https://help.zonguru.com/en/articles/4350069-how-do-i-invite-a-user-into-my-zonguru-account.md): What is the Assistant Manager function? Can I invite others into my ZonGuru account? Can I restrict an assistants access?
- [Does ZonGuru Offer 1 on 1 Training?](https://help.zonguru.com/en/articles/3420196-does-zonguru-offer-1-on-1-training.md): Can we get 1-on-1 help with our product research and listing optimization from Zonguru?
- [Halo Effect - How do I rank for competitive keywords?](https://help.zonguru.com/en/articles/3420279-halo-effect-how-do-i-rank-for-competitive-keywords.md): Josh explains the Halo effect and how targeting less competitive keywords first will make you compete with short tail keywords organically
- [How Do Sessions Work?](https://help.zonguru.com/en/articles/4236218-how-do-sessions-work.md): Understand how your sessions for each tool work and when they will be renewed.
- [Amazon Postal Address Matches the Marketplace You Are Searching In](https://help.zonguru.com/en/articles/4200255-amazon-postal-address-matches-the-marketplace-you-are-searching-in.md): I am getting no results in the chrome extension, I am getting unknown results in the Niche Rater, No sales data how to change your address
- [How Do I Navigate The Sidebar Tool Menu and Add Tools To Favorites](https://help.zonguru.com/en/articles/4095981-how-do-i-navigate-the-sidebar-tool-menu-and-add-tools-to-favorites.md): How to navigate the Tool Sidebar in your ZonGuru account and add tools to your favourite section
- [How to Connect A 2nd Region to Advertising](https://help.zonguru.com/en/articles/4023745-how-to-connect-a-2nd-region-to-advertising.md): How to troubleshoot the "start advertising to connect" error when trying to connect your second region to ZonGuru
- [Your Account Privacy & Data Security](https://help.zonguru.com/en/articles/3992482-your-account-privacy-data-security.md): How secure is your business information with ZonGuru
- [Renew ZonGuru's Access to Amazon Seller Central](https://help.zonguru.com/en/articles/3873653-renew-zonguru-s-access-to-amazon-seller-central.md): How to renew ZonGuru's Access to your Seller Central Account when Amazon sends you a reminder email.
- [Adding Extra Tools, Session or Marketplaces to your Subscription](https://help.zonguru.com/en/articles/3485766-adding-extra-tools-session-or-marketplaces-to-your-subscription.md): How to see what subscription you are currently on and how to add extra tools, sessions and marketplaces to your subscription
- [What currency is my Zonguru subscription billed in?](https://help.zonguru.com/en/articles/3418988-what-currency-is-my-zonguru-subscription-billed-in.md): $USD
- [Where are the Free Tools?](https://help.zonguru.com/en/articles/3420282-where-are-the-free-tools.md): find out where you can find our free tools the Keyword Index Checker and Keywords on Fire
- [I need help logging in.](https://help.zonguru.com/en/articles/2930358-i-need-help-logging-in.md): I am locked out of my account. How do I log back in? Resetting password and getting access to ZonGuru account.
- [How to change your email address](https://help.zonguru.com/en/articles/3418991-how-to-change-your-email-address.md): Reach out to support.
- [How do I connect my Amazon Seller Account MWS to ZonGuru?](https://help.zonguru.com/en/articles/2930299-how-do-i-connect-my-amazon-seller-account-mws-to-zonguru.md): Connect Amazon Seller Central to ZonGuru. Unlock the full power of the ZonGuru toolkit by connecting your Amazon account.
- [Where can I find copies of my ZonGuru invoices?](https://help.zonguru.com/en/articles/2930298-where-can-i-find-copies-of-my-zonguru-invoices.md): Where do I find my invoice? Can I get a receipt?
- [How do I modify or change my subscription level?](https://help.zonguru.com/en/articles/2930296-how-do-i-modify-or-change-my-subscription-level.md): Changing your ZonGuru subscription level couldn't be easier. See what amazing tools and features you can unlock by upgrading!
- [What marketplaces does ZonGuru support?](https://help.zonguru.com/en/articles/2930295-what-marketplaces-does-zonguru-support.md): ZonGuru now supports: North America, Europe, AND Australia. Japan and India are on the way. As markets begin to grow we will add them to ZG.
- [How do I add an email address to receive notifications like Product Monitor alerts?](https://help.zonguru.com/en/articles/2930294-how-do-i-add-an-email-address-to-receive-notifications-like-product-monitor-alerts.md): I would like to receive product monitor and hijack alerts with different email addresses? How do I add emails to receive ZonGuru alerts?
- [How many marketplaces can I connect to?](https://help.zonguru.com/en/articles/3419044-how-many-marketplaces-can-i-connect-to.md): How to access your seller data from more marketplaces with Zonguru
- [ZonGuru Badges Flow: Becoming a ZonGuru](https://help.zonguru.com/en/articles/3273703-zonguru-badges-flow-becoming-a-zonguru.md): This video introduces the brand new ZonGuru badges designed to make you a better ZonGuru user - and a more effective Amazon Seller!
- [Breaking Down your Fees](https://help.zonguru.com/en/articles/3416501-breaking-down-your-fees.md): How to get a better look into how much you are spending on fees
- [In what currency is the data displayed?](https://help.zonguru.com/en/articles/2930317-in-what-currency-is-the-data-displayed.md): What currency does ZonGuru show in the Dashboard. How do I see my currency is Australian Dollars, Euros, Pounds, etc.
- [How do I get my products to show in the Dashboard?](https://help.zonguru.com/en/articles/2930319-how-do-i-get-my-products-to-show-in-the-dashboard.md): Connecting ZonGuru to your Seller Account and getting the Dashboard to show your data. What the Business Dashboard can do for you.
- [How do I connect advertising?](https://help.zonguru.com/en/articles/2930316-how-do-i-connect-advertising.md): My advertising is not showing up inside the Dashboard. How do I connect my ACOS?
- [How Do I Enter My COGs](https://help.zonguru.com/en/articles/2930318-how-do-i-enter-my-cogs.md): What does COGS stand for and why do I need it? COGS is Cost of Goods Sold and is required to calculate your net profit margin.
- [Why do I need Units Sold and Filters in the Business Dashboard](https://help.zonguru.com/en/articles/3549149-why-do-i-need-units-sold-and-filters-in-the-business-dashboard.md): How many units am I selling? Which products are performing the best? Which one of my products generates the most profit? Answers here
- [Review Automator - Everything You Need to Know](https://help.zonguru.com/en/articles/5084907-review-automator-everything-you-need-to-know.md): How to use Review Automator to increase your rating count. When will my review requests be sent? What do review requests look like?
- [What Is The Best Tool For Sending Review Requests?](https://help.zonguru.com/en/articles/3761682-what-is-the-best-tool-for-sending-review-requests.md): How you can contact buyers for review requests. Can I email review requests to my buyers?
- [What Does The Review Automator Request Look Like?](https://help.zonguru.com/en/articles/3761658-what-does-the-review-automator-request-look-like.md): Here is an example of what the Review Automator sends to your customer.
- [How Many Requests Can I Send Through The Review Automator](https://help.zonguru.com/en/articles/3761665-how-many-requests-can-i-send-through-the-review-automator.md): Sometimes there are limits that Amazon imposes on how many messages you can send customers, is there a limit for review requests?
- [Troubleshooting the Chrome Extension](https://help.zonguru.com/en/articles/4246511-troubleshooting-the-chrome-extension.md): I’m having issues with the Chrome Extension. The Chrome Extension isn’t loading.
- [Revenue is high but keyword search volume is low, how does that work?](https://help.zonguru.com/en/articles/4246502-revenue-is-high-but-keyword-search-volume-is-low-how-does-that-work.md): What does it mean when revenue is high for a keyword but search volume is low?
- [Niche Rater Category Breakdown](https://help.zonguru.com/en/articles/2989525-niche-rater-category-breakdown.md): How is the Niche Rater rainbow calculated? Understanding the Niche Score: Demand, Competition Opportunity, Investment & Revenue Potential.
- [How do I add the Chrome Extension?](https://help.zonguru.com/en/articles/2964604-how-do-i-add-the-chrome-extension.md): Adding the Chrome Extension to Google Chrome and How to Start Using It. First Steps When Activating ZonGuru Account.
- [MUST CHECK every time you use the chrome extension](https://help.zonguru.com/en/articles/3420332-must-check-every-time-you-use-the-chrome-extension.md): How to make sure you are seeing every product listed on Amazon. Why the address MUST match the marketplace you're searching in.
- [Why Can't I See All 3 Of The Most Clicked Listings In The Chrome Extension?](https://help.zonguru.com/en/articles/3969012-why-can-t-i-see-all-3-of-the-most-clicked-listings-in-the-chrome-extension.md): I can see all three of the yellow squares that indicate the most clicked on listings in the Niche Rater Chrome Extension
- [Competition Opportunity - is a High or Low % better?](https://help.zonguru.com/en/articles/3420327-competition-opportunity-is-a-high-or-low-better.md): Competition Opportunity percentage explained.
- [Search Volume \< 50](https://help.zonguru.com/en/articles/3507930-search-volume-50.md): What does it mean when I have found a good niche rater score but the search volume is less than \< 50?
- [My Niche Score is 70% is that definitely a good product](https://help.zonguru.com/en/articles/3420335-my-niche-score-is-70-is-that-definitely-a-good-product.md): How to read the Niche score to speed up your product research
- [The Chrome Extension sales aren’t the same as Sales Spy. Why is that?](https://help.zonguru.com/en/articles/2964607-the-chrome-extension-sales-aren-t-the-same-as-sales-spy-why-is-that.md): Niche Rater versus Sales Spy. Sales Data Does Not Match. When to Use Sales Spy and When to Use the Chrome Extension.
- [The Chrome Extension isn’t showing me sales figures. What’s up with that?](https://help.zonguru.com/en/articles/2964601-the-chrome-extension-isn-t-showing-me-sales-figures-what-s-up-with-that.md): Troubleshooting Methods If The Chrome Extension is Not Showing Any Data.
- [More than one seller on your listing?](https://help.zonguru.com/en/articles/3420325-more-than-one-seller-on-your-listing.md): How to find out who is hijacking your listing
- [Listing Strength Breakdown](https://help.zonguru.com/en/articles/3028258-listing-strength-breakdown.md): What does 'LS' mean inside the Chrome Extension and how is it calculated? Why does my product have a low LS?
- [Why is the Chrome Extension giving me different results for the same Keyword Search?](https://help.zonguru.com/en/articles/3396992-why-is-the-chrome-extension-giving-me-different-results-for-the-same-keyword-search.md): Getting different results for the same keyword search? All the reasons why the Chrome Extension displays it's data answered here.
- [unknown results in the chrome extension](https://help.zonguru.com/en/articles/3416466-unknown-results-in-the-chrome-extension.md): How to fix "UNKNOWN" results in the chrome extension
- [Products with Variations - how is the revenue split](https://help.zonguru.com/en/articles/3420318-products-with-variations-how-is-the-revenue-split.md): How to tell whether the revenue for a product is coming from one variation or the product as a whole.
- [What’s the best way to use the Chrome Extension?](https://help.zonguru.com/en/articles/2930301-what-s-the-best-way-to-use-the-chrome-extension.md): How do I find a product to sell on Amazon using the Chrome Extension? What are some of the things I should have in mind during my research?
- [Sales Spy in Emerging Marketplaces](https://help.zonguru.com/en/articles/5545482-sales-spy-in-emerging-marketplaces.md): Having trouble seeing historical data in Sales Spy when researching Australia or other emerging marketplaces? This will help you!
- [How can I track more products within Sales Spy](https://help.zonguru.com/en/articles/3420324-how-can-i-track-more-products-within-sales-spy.md): How to get back credits in Sales Spy
- [What if the product I want to add has multiple variations? How do I add the product and how are the sales measured across variations?](https://help.zonguru.com/en/articles/2930313-what-if-the-product-i-want-to-add-has-multiple-variations-how-do-i-add-the-product-and-how-are-the-sales-measured-across-variations.md): How are sales measured when there are multiple variations? Are the sales combined or separate? How do I add products with variations?
- [What data should I be looking for when using Sales Spy?](https://help.zonguru.com/en/articles/2930312-what-data-should-i-be-looking-for-when-using-sales-spy.md): What do the numbers in Sales Spy mean? How do I analyze the data? What is the difference between Chrome Extension and Sales Spy?
- [Is it possible to organize and group products?](https://help.zonguru.com/en/articles/2930311-is-it-possible-to-organize-and-group-products.md): Adding tags to products in Sales Spy for organization. How to keep products organized for faster product research.
- [How do I add a product to Sales Spy?](https://help.zonguru.com/en/articles/2930310-how-do-i-add-a-product-to-sales-spy.md): Adding a product to Sales Spy couldn't be easier! All you need is the ASIN and an active ZonGuru account.
- [Why do some of the results appear with decimals?](https://help.zonguru.com/en/articles/2930308-why-do-some-of-the-results-appear-with-decimals.md): How are sales, revenue, and reviews averaged out over time within Sales Spy. Why are the sales results sometimes decimals?
- [ZG Launch Score Location](https://help.zonguru.com/en/articles/4246496-zg-launch-score-location.md): Where do I find the ZG Launch Score? What is the ZG Launch Score?
- [How Do I Run a KWOF Session?](https://help.zonguru.com/en/articles/4236352-how-do-i-run-a-kwof-session.md): This is where you should start if you haven't had a chance to use KWOF. Start here to learn about running your first KWOF session!
- [Why Do Sessions Take a Few Minutes to Complete?](https://help.zonguru.com/en/articles/4236238-why-do-sessions-take-a-few-minutes-to-complete.md): Wondering why KWOF takes a few minutes to show you the data? The short answer is all good things come to those who wait.
- [Product research using KWOF](https://help.zonguru.com/en/articles/3420191-product-research-using-kwof.md): Darren and Josh show you how to find new products using KWOF
- [Does ZonGuru Have A Reverse ASIN Search Tool ?](https://help.zonguru.com/en/articles/3797552-does-zonguru-have-a-reverse-asin-search-tool.md): How to use ZonGuru's Keywords on Fire to perform a Reverse ASIN and Reverse Keyword search for you product
- [What is the Competitor Positions Feature in Keywords on Fire](https://help.zonguru.com/en/articles/3484484-what-is-the-competitor-positions-feature-in-keywords-on-fire.md): An explanation on what the Competitor Positions feature does inside of Keyword on Fire
- [Keywords on Fire and Listing Optimizer: A Match Made in Heaven](https://help.zonguru.com/en/articles/3169693-keywords-on-fire-and-listing-optimizer-a-match-made-in-heaven.md): KWOF shows your the best and most relevant keywords relating to your niche; Listing Optimizer shows you where to use those keywords.
- [Why does Keywords on Fire only show the top 25 listings instead of top 50?](https://help.zonguru.com/en/articles/3535094-why-does-keywords-on-fire-only-show-the-top-25-listings-instead-of-top-50.md): An explanation on why we decided to update the amount of listings KWOF pulls from 50 to 25 and how that benefits you.
- [How to add competitor positions in your Keywords on Fire table](https://help.zonguru.com/en/articles/3480181-how-to-add-competitor-positions-in-your-keywords-on-fire-table.md): This is why you may not be able to see your competitors rankings currently in Keywords on Fire
- [Search Volume and Revenue figures - Timeframe](https://help.zonguru.com/en/articles/3420207-search-volume-and-revenue-figures-timeframe.md): Are the Search Volume and Revenue figures calculated Weekly, Monthly or Annually?
- [How Do I Use Filters and Customize My KWOF?](https://help.zonguru.com/en/articles/3169687-how-do-i-use-filters-and-customize-my-kwof.md): Here are some pro-tips on how to create custom views using KWOF so that you get get even more detailed keyword data!
- [Why is there now a refresh button for the Keywords on Fire tool?](https://help.zonguru.com/en/articles/3535154-why-is-there-now-a-refresh-button-for-the-keywords-on-fire-tool.md): Have you seen the button with the rotating arrows within the Keywords on Fire tool? This is the refresh button read more below
- [Why Do I Need Keywords on Fire?](https://help.zonguru.com/en/articles/3169668-why-do-i-need-keywords-on-fire.md): Keywords on Fire \(KWOF\) is the industry leading keyword research tool to help you find the best, most relevant keywords possible on Amazon.
- [What Do The Columns Mean in KWOF](https://help.zonguru.com/en/articles/3169681-what-do-the-columns-mean-in-kwof.md): There are a lot of columns inside KWOF and I'm not clear what they mean. Can someone please explain? Why are these columns relevant to me?
- [What must I ALWAYS include on my Email Automator campaigns?](https://help.zonguru.com/en/articles/4813978-what-must-i-always-include-on-my-email-automator-campaigns.md): Why aren't my Email Automator campaigns sending? What must be included within ALL proactive messages? How to insert the Amazon Order ID.
- [Email Automator vs Review Automator](https://help.zonguru.com/en/articles/6027762-email-automator-vs-review-automator.md): What is the purpose of each customer communication tool? Can I use both tools at the same time?
- [In what ways can I customize my emails?](https://help.zonguru.com/en/articles/2930346-in-what-ways-can-i-customize-my-emails.md): Customizing your Email Campaigns inside of Email Automator. What the variables mean, advanced settings, email triggers, and more.
- [Can I see my customer’s email address? Can they see mine?](https://help.zonguru.com/en/articles/2930374-can-i-see-my-customer-s-email-address-can-they-see-mine.md): Can I see my customer' email address? Why does my email address look strange. What customer information does Amazon allow me to see?
- [How do I add an email campaign?](https://help.zonguru.com/en/articles/2930341-how-do-i-add-an-email-campaign.md): Adding and writing your first email campaign. Using a template or creating one from scratch. How to make sure your customers receive them.
- [How do I add an image to my email?](https://help.zonguru.com/en/articles/2930347-how-do-i-add-an-image-to-my-email.md): Adding an image to your email campaign inside of Email Automator. How to insert, resize, and format images inside of Email Automator.
- [How to add a Logo](https://help.zonguru.com/en/articles/3419225-how-to-add-a-logo.md): We show you how to add a logo to your Zonguru account so that it automatically appears inside of your email campaigns.
- [How many emails should I set up for my products?](https://help.zonguru.com/en/articles/2930345-how-many-emails-should-i-set-up-for-my-products.md): Best practices when setting up your email marketing strategy. How many emails to send to your customers, when to send, and what to say.
- [When I send a test email to myself the variables aren’t pulling in any information. What’s going on?](https://help.zonguru.com/en/articles/2930369-when-i-send-a-test-email-to-myself-the-variables-aren-t-pulling-in-any-information-what-s-going-on.md): Email Automator not showing me customer name or Order ID. Is Email Campaign Broken? Is there a way to see the variable codes in a test email
- [Are you allowed to ask for an Amazon review after a sale on Amazon?](https://help.zonguru.com/en/articles/2930356-are-you-allowed-to-ask-for-an-amazon-review-after-a-sale-on-amazon.md): Best practices when thinking about Amazon email communication Terms of Service. How to ask for a review on Amazon.
- [Can I gather customer emails from some sort of a database with Email Automator?](https://help.zonguru.com/en/articles/2930367-can-i-gather-customer-emails-from-some-sort-of-a-database-with-email-automator.md): Can I gather my Amazon customers email addresses?
- [How do I insert my KWOF sessions into Listing Optimizer](https://help.zonguru.com/en/articles/3407251-how-do-i-insert-my-kwof-sessions-into-listing-optimizer.md): First time you're using listing optimizer? Then this is the video for you! Check out the easiest way to insert your KWOF sessions to LO!
- [Where should I put my keywords inside my listing?](https://help.zonguru.com/en/articles/3420213-where-should-i-put-my-keywords-inside-my-listing.md): How to optimise your listing with all the keywords you have generated through Keywords on Fire
- [What is a good Optimization Score in the Listing Optimizer?](https://help.zonguru.com/en/articles/3552732-what-is-a-good-optimization-score-in-the-listing-optimizer.md): What is a good optimization score and how can you improve your score
- [What do the “star” & "tick" icons mean?](https://help.zonguru.com/en/articles/3407246-what-do-the-star-tick-icons-mean.md): What do the star and tick icons represent? What is an exact match and what is a broad match? What keywords should I include in my title?
- [What do the numbers mean in the Combined Revenue, Combined Search Volume mean?](https://help.zonguru.com/en/articles/3407227-what-do-the-numbers-mean-in-the-combined-revenue-combined-search-volume-mean.md): How do you know if your listing is fully optimized? You want to take a look at the combined search volume / revenue widgets. Check it out!
- [How do I export my listing and keywords into CSV file?](https://help.zonguru.com/en/articles/3407241-how-do-i-export-my-listing-and-keywords-into-csv-file.md): How you can quickly export your listing copy and your keywords in CSV file.
- [What’s the difference between “Add Listing” and “Publish on Amazon”](https://help.zonguru.com/en/articles/3407255-what-s-the-difference-between-add-listing-and-publish-on-amazon.md): Check out how to pull your listing copy into the Listing Optimizer tool and then how to easily load the copy directly to your listing!
- [How can I remove or archive a product from my Business Dashboard if I am no longer selling that product and it still appears?](https://help.zonguru.com/en/articles/3551666-how-can-i-remove-or-archive-a-product-from-my-business-dashboard-if-i-am-no-longer-selling-that-product-and-it-still-appears.md): How to Archive products that you no longer want to show in the "My Products" & "Business Dashboard" sections of your ZonGuru account
- [I don’t see all of my products. Why?](https://help.zonguru.com/en/articles/2930324-i-don-t-see-all-of-my-products-why.md): Some of my products are missing inside of My Products? Why are my products not showing? How do I get all of my products to show in ZonGuru
- [I know what products I have … why do I need this tool?](https://help.zonguru.com/en/articles/2930321-i-know-what-products-i-have-why-do-i-need-this-tool.md): What is the point of My Products? How does My Products provide value to me? How do I get the most out of this tool?
- [Why can't I see my customers name and address anymore?](https://help.zonguru.com/en/articles/3418972-why-can-t-i-see-my-customers-name-and-address-anymore.md): How to contact your customers
- [What are the mail icons below each ASIN?](https://help.zonguru.com/en/articles/2930326-what-are-the-mail-icons-below-each-asin.md): What are the mail icons under the ASINs in My Orders? Why are the mail icons different colors? Why do some of my orders not have icons?
- [What do each of the icons on the right side of the screen do?](https://help.zonguru.com/en/articles/2930325-what-do-each-of-the-icons-on-the-right-side-of-the-screen-do.md): What do the icons mean inside of My Orders? Why would I want to blacklist a customer?
- [What does the Keyword Tracking tool do?](https://help.zonguru.com/en/articles/4236280-what-does-the-keyword-tracking-tool-do.md): What does the Keyword Rank Tracking tool do? How can I use this tool to track mine and my competitor's keyword rank over time?
- [Everything you need to know about the Keyword Tracker](https://help.zonguru.com/en/articles/4095999-everything-you-need-to-know-about-the-keyword-tracker.md): In keyword tracker what do the dots mean, how do I change the top keywords, how do I add keywords, how do add my ASIN
- [How do I add a product to Keyword Rank Tracking?](https://help.zonguru.com/en/articles/2930334-how-do-i-add-a-product-to-keyword-rank-tracking.md): Adding a product to Keyword Rank Tracking and how to use Keyword Rank Tracking Tool to view keyword rank over time.
- [Should I track my own keywords? Should I track my competitor’s keyword rank?](https://help.zonguru.com/en/articles/2930335-should-i-track-my-own-keywords-should-i-track-my-competitor-s-keyword-rank.md): Using Keyword Tracking for most insight. Should I track competitor keywords? Should I track my own keywords? How to use keyword tracker.
- [What is Product Pulse Events Tracking?](https://help.zonguru.com/en/articles/4698170-what-is-product-pulse-events-tracking.md): What is historical events tracking? What is product pulse events tracking used for? Can I track competitor events?
- [What are the different things that Product Pulse monitors for?](https://help.zonguru.com/en/articles/4163139-what-are-the-different-things-that-product-pulse-monitors-for.md): A full list of the events that you can track inside of Product Pulse.
- [Should I track my own listings,or my competitor’s listing inside Product Pulse?](https://help.zonguru.com/en/articles/4163143-should-i-track-my-own-listings-or-my-competitor-s-listing-inside-product-pulse.md): When does it make sense to use Product Pulse? Should I upgrade my account from Starter to Business?
- [How do I change which alerts are sent to me inside Product Pulse?](https://help.zonguru.com/en/articles/4163150-how-do-i-change-which-alerts-are-sent-to-me-inside-product-pulse.md): How do I use Product Pulse?
- [What email address do my alerts for Product Pulse get sent to?](https://help.zonguru.com/en/articles/4163140-what-email-address-do-my-alerts-for-product-pulse-get-sent-to.md): Want to add or change the email address that receive alerts? Learn where your Product Pulse notifications are sent.

## Free Tools

- [All Free Tools](https://help.zonguru.com/en/articles/3497571-all-free-tools.md): You can find all our free tools here
- [ASIN Index Checker](https://help.zonguru.com/en/articles/3497220-asin-index-checker.md): Make sure your Amazon customers can find your products with ZonGuru's free ASIN Index Checker Make sure your hard found Keywords are ranking
- [Index Checker - How to use it](https://help.zonguru.com/en/articles/3419244-index-checker-how-to-use-it.md): How to use Zonguru's free tool the Amazon Index Checker
- [Keywords on Fire \(free\)](https://help.zonguru.com/en/articles/3497218-keywords-on-fire-free.md): Find Your Best Keywords That Will Convert Into More Sales!
- [How to use the free tool Keywords on Fire](https://help.zonguru.com/en/articles/3420288-how-to-use-the-free-tool-keywords-on-fire.md): How to use the Free Zonguru tool Keywords on Fire to find out the exact search volume for a keyword and the highest converting competitors

## Enterprise & Agency Users

- [Enterprise Users - Allocate ZonGuru files to clients](https://help.zonguru.com/en/articles/6648125-enterprise-users-allocate-zonguru-files-to-clients.md): How do I allocate clients to my ZonGuru agency dashboard?
- [Enterprise Users - Connect client ZonGuru files to Amazon](https://help.zonguru.com/en/articles/6648131-enterprise-users-connect-client-zonguru-files-to-amazon.md): How can I make connections between client ZonGuru files and Amazon?
- [Enterprise Users - Enter COGs & Inventory Lead Times](https://help.zonguru.com/en/articles/6648396-enterprise-users-enter-cogs-inventory-lead-times.md)
- [Enterprise Users - Invite clients and staff into ZonGuru files](https://help.zonguru.com/en/articles/6648410-enterprise-users-invite-clients-and-staff-into-zonguru-files.md): Can I invite staff or clients to individual files? Can I restrict user permissions?
- [Enterprise Users - Optimize Your Client Reviews](https://help.zonguru.com/en/articles/6648437-enterprise-users-optimize-your-client-reviews.md): What is the best way to boost client reviews?
- [Enterprise Users - Track your client keyword performance](https://help.zonguru.com/en/articles/6648449-enterprise-users-track-your-client-keyword-performance.md)
- [Enterprise Users - Key listing event alerts](https://help.zonguru.com/en/articles/6648452-enterprise-users-key-listing-event-alerts.md): How do I switch on alerts for key listing changes for my client products?
- [Enterprise Users - Find the best most relevant keywords for any listing](https://help.zonguru.com/en/articles/6648465-enterprise-users-find-the-best-most-relevant-keywords-for-any-listing.md): How do I find the best keywords for my client listings?
- [Enterprise Users - Optimize your client listing copy](https://help.zonguru.com/en/articles/6648476-enterprise-users-optimize-your-client-listing-copy.md): Write copy that converts with optimal keyword placements.
- [Enterprise Users - Navigate between client files from the Agency Dashboard](https://help.zonguru.com/en/articles/6648391-enterprise-users-navigate-between-client-files-from-the-agency-dashboard.md): How do I open client files from my Agency Dashboard?